RMA Technician

Summary The RMA Technician is responsible for managing the return, repair, and refurbishment of defective products or equipment. This role involves troubleshooting, diagnosing, and resolving issues with returned merchandise, ensuring that repairs meet quality standards, and providing excellent customer service. The RMA Technician ensures a smooth and efficient process for handling returns, from receipt through to resolution or replacement. Summary The RMA Technician is responsible for managing the return, repair, and refurbishment of defective products or equipment. This role involves troubleshooting, diagnosing, and resolving issues with returned merchandise, ensuring that repairs meet quality standards, and providing excellent customer service. The RMA Technician ensures a smooth and efficient process for handling returns, from receipt through to resolution or replacement. Key Responsibilities Product Inspection and Diagnosis: o Receive, inspect, and evaluate returned products or equipment Troubleshoot and diagnose issues with returned items using technical skills and knowledge oTest products according to manufacturer specifications and industry standards Repair and Refurbishment: o Perform necessary repairs, upgrades, or refurbishments to return products to full working condition Ensure that all repairs are carried out efficiently, safely, and according to quality standards Documentation and Reporting: o Maintain accurate records of all RMA transactions, including details of the defect, repair actions, and outcomes. Manage work orders for RMA processes, ensuring that proper documentation is attached to each return. Quality Assurance: o Perform quality checks on repaired or replaced items to ensure functionality and compliance with company and industry standards Ensure that defective items are disposed of or recycled according to company policy and environmental guidelines Inventory Management: o Assist in managing and tracking RMArelated parts and inventory Process Improvement: Suggest and implement improvements to RMA processes to increase efficiency, reduce return rates, and enhance customer satisfaction Qualifications Education High school diploma or equivalent required. Associate’s degree or technical certification in electronics or a related field preferred. Experience 1-2 years of experience in an RMA or technical support role, or a similar customer-facing, troubleshooting position. Experience in electronics repair, hardware troubleshooting, or product testing is a plus. Skills Strong troubleshooting and technical skills with the ability to identify and resolve issues quickly. oAbility to work with various tools and testing equipment (e.g., multimeters, oscilloscopes, etc.). Excellent communication skills, both verbal and written. oStrong attention to detail and ability to maintain accurate records. Ability to manage multiple tasks and prioritize effectively. Physical Requirements Ability to lift and handle equipment (up to 40 lbs) and work in a hands-on, physically demanding environment. This job description is intended to describe the general nature and level of work being performed and is not intended to be an exhaustive list of all responsibilities, duties, and skills required. What We offer Competitive salary and benefits package Comprehensive health insurance (medical, dental, vision) 401(k) with company match Generous paid time off (vacation, sick leave, holidays) Life and disability insurance Employment in a growing rail industry market with longterm prospects A dynamic, international environment with growth potential and strong leadership support Exposure to both operational purchasing and strategic sourcing activities Opportunities for professional development and continuous improvement initiatives #J-18808-Ljbffr Bode North America, Inc.