Team Leader, HR Assist

About This Role

Oversee and supervise a small team required to respond to HR related queries. Ongoing, Full‑Time Opportunity to work within a high‑performing and fast‑paced team.

VPS Grade 4: $100,894 - $114,476 plus superannuation.

About the business unit

People, Safety and Culture (PSC) provides services and advice to the department on a wide range of human resources (HR), transformation, occupational health and safety, industrial relations, and workforce planning matters. This includes HR policy and strategy; organisational culture and change; recruitment and retention; performance and development; pay, benefits and workforce reporting; occupational health and safety management; employment regulations; and public service medal nominations.

About The Role

The Team Leader, HR Assist is responsible for overseeing and supervising the small HR Assist team – the dedicated first point of contact for HR queries across the department.

Some Of Your Duties Will Include

• Supervising the HR Assist team, the first point of contact centralised HR telephone and email information service (HR Assist) to the department.
• Managing and coaching a small team of support officers to answer generalist HR queries including payroll, recruitment, learning and development, performance, health, safety and wellbeing, workplace relations, leave and other entitlements.
• Ensuring the timely response to queries from managers and employees relating to HR policies and processes within established and agreed timeframes.
• Developing and implementing processes that triage transactional HR queries to the appropriate specialist areas within PSC and provide an escalation point for queries of a more complex nature.

About You

• Exemplary customer service skills, and experience leading a helpdesk/service environment.
• Extensive knowledge of contemporary human resources practices and preferably, HR/Payroll systems.
• Strong organisational and administrative skills and experience in managing databases and creating / monitoring spreadsheets whilst maintaining confidentiality of personal information.
• Proven conceptual and analytic ability and experience in interpreting and analysing data to convert into meaningful reports.

Qualifications

• A qualification in human resources, business administration or a related field is desirable.

Important Information

CHILD SAFE STATEMENT OF COMMITMENT: The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.