Assistant General Manager

Join Our Team at Ramen Tatsu-Ya in Houston!Perks Include:Flexible SchedulingPaid On-the-Job TrainingAdvancement Opportunities (promotions from within)Free Meals During ShiftsEmployee Referral Rewards (50% on first paycheck, 50% on second paycheck)Discounts offered at all Tatsu-Ya locationsBenefits:Paid Time Off for salaried employeesSick Time Off for full-time employeesMedical, Dental, and Vision Insurance (based on hours worked)At Ramen Tatsu-Ya, we deliver exceptional dining experiences through outstanding service, high-quality food, and a welcoming atmosphere. We seek an experienced Assistant General Manager to lead our team and ensure smooth operations. If you are a strategic leader with a passion for excellence and a proven management track record, we want to hear from you!Job Description:As the Assistant General Manager, you will oversee all aspects of restaurant operations, including financial management, staff development, guest satisfaction, and facility maintenance. Your role will include:Financial Management:Review Financial Reports: Analyze weekly numbers from daily reports to assess financial performance and identify areas for improvement.P&L Understanding: Maintain a general understanding of the Profit & Loss statement, including budgeting, labor cost management, and inventory counts.Budget Management: Oversee budgeting processes and manage labor costs, inventory, and repair & maintenance budgets.Administrative Duties:Marketing Content: Approve marketing content to ensure brand consistency and effective promotion.Payroll Management: Oversee payroll processes, including time entries, edits, and draft approvals.Departmental Communication: Manage communication with staff through email, Slack, and text, and handle disciplinary actions as needed.Guest and Employee Incidents: Address and resolve guest and employee incidents professionally.Coaching and Mentoring: Provide coaching and mentoring to staff, focusing on leadership development and growth plans.Performance Evaluations: Complete staff performance evaluations for promotions, raises, and annual reviews.Guest Satisfaction: Monitor guest satisfaction through various channels (e.g., Google reviews, info line, DoorDash) and address any feedback.Vendor Management: Maintain thorough knowledge of the master contact sheet for vendors and facilities.People Management:Onboarding and Recruiting: Oversee the onboarding, recruiting, and retention of staff, ensuring a smooth hiring process.Orientation and Training: Facilitate orientation and training for all new hires, ensuring they understand their roles and responsibilities.Internal Growth: Promote internal growth by encouraging cross-training and providing information about growth opportunities.Employee Incentives: Implement creative ways to motivate staff and reward excellent performance.Product Management:Recipe and Presentation Standards: Familiarize yourself with recipes, plate presentation, and set high standards for food quality.Procurement Management: Ensure all changes in purchases go through the procurement department and maintain healthy vendor relationships.Hospitality:FOH Staff Training: Ensure all front-of-house staff are properly trained, setting high expectations for service and creating a welcoming environment.Guest Services: Engage with guests through table touches, upselling items, and retaining returning guests.Overall Cleanliness: Maintain overall restaurant cleanliness, ensuring a clean and inviting atmosphere.Facilities Management:Health Inspection Compliance: Ensure the restaurant passes health inspections and addresses any issues promptly.Facilities Communication: Coordinate with the facilities department on repairs and maintenance, and manage equipment purchases through procurement.Exterior Maintenance: Oversee landscaping, exterior cleanliness, and functionality of exterior elements like speakers.Depreciation Management: Understand and manage equipment depreciation, opting for repairs or replacements as needed.Qualifications and Skills:Proven experience as an Assistant General Manager or in a similar management role within the hospitality industryStrong financial management skills, including P&L oversight, budgeting, and inventory controlExcellent leadership abilities with a focus on coaching and mentoringSkilled in managing staff performance and implementing effective training programsExceptional guest service skills with a commitment to upholding high standardsKnowledge of facilities management and maintenance proceduresStrong communication skills and the ability to manage departmental and vendor relationships effectivelyRequirements:18+ years old.Valid food manager's and TABC certificates.Previous management experience.Ability to work in a fast-paced environment, lift 25-50 lbs, and stand for prolonged periods.If you are a strategic leader with a passion for excellence in hospitality, apply to join our team!