Senior Specialist, Customer Success, Cybersecurity Payments
$83k - $132kMastercard
Senior Specialist, Customer Success, Cybersecurity Payments
Overview
Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution. To drive more consistency and alignment across Customer Success (CS) in Services, we are standing up new Regional Customer Success teams, which will play a crucial role in ensuring our customers achieve their desired outcomes while maximizing the value of our products and services. As advocates for the customer experience, this team is accountable for identifying and solving customer issues that prevent them from realizing value from products in the fraud and card operations areas. This team will work collaboratively with cross-functional partners to address customer needs, develop tailored strategies that enhance customer satisfaction and retention, and build customer advocacy. Key outcomes of the CS team’s work will be qualified leads for value expansion and feedback for product and process improvements. By focusing on proactive engagement and personalized service, the Services Customer Success team fosters long-term relationships and contributes to the overall growth and safety of the Mastercard ecosystem. Responsibilities Customer success plays a pivotal part in ensuring that customers achieve their desired outcomes while maximizing the value of the company's products and services. As a Regional Customer Success Senior Specialist for threat intelligence products, you will support in the development and delivery of cybersecurity and payment fraud intelligence within the region. This role will manage threat intelligence solution utilization, oversee regional revenue and risk management, and coordinate product launches. Responsibilities also include localizing content (narratives, value propositions), driving market awareness internally and externally, positioning add-on services and consulting for regional sales, and gathering customer feedback to inform global product updates. The three areas of primary responsibility include: 1) customer engagement, 2) growing the business, and 3) technical and program readiness. Customer Engagement: Engage with stakeholders to study the viability of proposed solutions and understand cyber threats in financial and payment sectors Identify optimization opportunities for customers with the goals of driving customer value and enhanced strategic goals through our products Articulate key performance indicators related to cost, performance and optimization and the insights associated with them Growing the Business: Leverage Mastercard Services’ offerings to achieve customer goals and realize value propositions of Mastercard products Identify opportunities for additional Mastercard products to create greater value potential for customers and enhance impact of Network Product offerings Ability to evaluate business models, partnerships, and agreements ensuring product business cases are financially viable and supported by solid data Technical & Program Readiness: Develop training materials, thought leadership, and customer-facing playbooks that can be scaled internally and externally to support customer priorities and Customer Success value proposition Translate complex technical capabilities into effective solutions that address customer needs in a clear and customer-centric manner Gather and report customer feedback on product gaps and pain points. Use stakeholder insights to refine value propositions and improve products All About You: Experienced at leveraging insights from market analysis, customer engagements, and identified opportunities to inform strategic decisions, drive innovation, and sustain competitive advantage Knowledge and understanding of payments technology or cybersecurity (threat intelligence or risk management) and application of that knowledge to address customer/market needs in these areas are a plus Experience using tools and technology to provide data analytics and business intelligence on cyber threats, fraud, risk and vulnerability Proven ability to translate complex technical capabilities into effective solutions that address customer needs in a clear and customer-centric manner Experience in analyzing customer metrics and leveraging data to drive customer success initiatives that contribute to mutual profitability and growth Experience in identifying “next opportunity” for customers to further enhance the strength and value of the partnership for both parties Experience in creative thinking and development of innovative solutions to complex customer challenges Enthusiastic individual who works seamlessly with a diverse high performing team, nurtures a winning and inclusive culture, and a focus on development at the individual and team level Experience working with at least some of the following: large and emerging Technology, Financial Services, Acquirers/Processors, Service Providers, and/or digital platform partnersMastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact View email address on decentrajobs.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard’s security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in Canada, the successful candidate will be offered a competitive pay based on location, experience and other qualifications for the role and may be eligible to participate in a discretionary annual incentive program. This posting reflects one or more current openings on our team.
Pay RangesToronto, Canada: $83,000 - $132,000 CAD
$83k - $132k
...worldwide. Together with our customers, we’re helping build a... ...support a wide range of digital payments choices, making... ...potential. Title and Summary Senior Specialist, Solutions Operations Mastercard... ...performed in Canada, the successful candidate will be offered a...SeniorFull timeWorldwide$94k - $138k
...worldwide. Together with our customers, we’re helping build a... ...support a wide range of digital payments choices, making... ...potential. Title and Summary Senior Specialist, Loyalty Rewards Overview... ...be performed in Canada, the successful candidate will be offered a...SeniorFull timeWorldwide$83k - $132k
...worldwide. Together with our customers, we’re helping build a... ...support a wide range of digital payments choices, making transactions... ...potential. Title and Summary Senior Specialist, Franchise Growth &... ...approach is important for our success. Role Franchise Growth...SeniorFull timeWorldwideFlexible hours$94k - $138k
...worldwide. Together with our customers, we’re helping build a... ...support a wide range of digital payments choices, making... ...potential. Title and Summary Senior Specialist, Product Development Our... ...be performed in Canada, the successful candidate will be offered a...SeniorFull timeWorldwide$94k - $138k
...worldwide. Together with our customers, we’re helping build a... ...support a wide range of digital payments choices, making... ...potential. Title and Summary Senior Specialist, Product Experience Design... ...be performed in Canada, the successful candidate will be offered a...SeniorFull timeWorldwide$94k - $138k
...worldwide. Together with our customers, we’re helping build... ...range of digital payments choices, making... ...Title and Summary Senior Specialist, Product Management... ...Fraud, AI, Decisioning, Cybersecurity and Resiliency. This... ...management, and customer success to ensure seamless product...SeniorFull timeWork at officeWorldwideNight shift$94k - $138k
...worldwide. Together with our customers, we’re helping build a... ...support a wide range of digital payments choices, making... ...potential. Title and Summary Senior Specialist, Product Management Overview... ...be performed in Canada, the successful candidate will be offered a...SeniorFull timeWorldwide$83k - $132k
...worldwide. Together with our customers, we’re helping build a... ...support a wide range of digital payments choices, making... ...potential. Title and Summary Senior Specialist, Visual & Data Design Overview... ...be performed in Canada, the successful candidate will be offered a...SeniorFull timeWorldwide- ...different approach to their payment infrastructure. Instead of assembling... ...a Merchant of Record for our customers. That means we take away 100%... ...Role We're looking for a Senior Product Marketing Manager to... ...equip Sales and Customer Success to win, expand, and defend...SeniorFull time
- ...worldwide. Together with our customers, we’re helping build a sustainable... ...a wide range of digital payments choices, making transactions... ...potential. Title and Summary Sr. Specialist, Product Analysis – HR/P&C... ...(preferred) What Success Looks Like Product concepts...SeniorFull timeWorldwide
- ...sessions called “surges.” Payments Platform Our mission is to... ...services that let Coinbase’s customer-facing products deliver reliable... ...deep technical mentorship to senior/staff engineers across... ...observability signals (e.g., success rates, latency, cost, incident...SeniorFull time
- ...Overview of Role We are seeking a Senior Technical Support Specialist to join the Versapay Customer Care team. In this role, you... ...complex integration, payment processing, and accounting-related... ...Product, Engineering, Customer Success, and Implementation teams to deliver...SeniorFull time
$111k - $160k
...worldwide. Together with our customers, we’re helping build... ...range of digital payments choices, making... ...Title and Summary Senior Data Scientist Overview... ...and risk, enhancing cybersecurity, and improving the digital... ...Skills to be successful: • Bachelor’s degree...SeniorFull timeWorldwide$111k - $160k
...worldwide. Together with our customers, we’re helping build... ...range of digital payments choices, making... ...Title and Summary Senior AI Engineer Overview... ...and risk, enhancing cybersecurity, and improving the digital... ...Skills to be successful: • Proven track record...SeniorFull timeWorldwide$154k - $247k
...worldwide. Together with our customers, we’re helping build a... ...support a wide range of digital payments choices, making transactions... ...and environment to ensure the success of our mission. Overview... ...background, is passionate about cybersecurity and cryptography (including...Full timeWorldwide- ...Contrôles et indicateurs de cybersécurité | Cybersecurity Controls & Metrics to join our team in... ...We are committed to accelerating client success and positively impacting society through... ...NTT DATA recruiters will never ask for payment or banking information and will only use...Temporary workWork at officeRemote workFlexible hours
- ...Position Overview We are seeking a high-agency, commercially sharp Senior Client Operations Advisor to step into our high-stakes Special Operations seat. This is not a traditional customer success manager or relationship handler role; you are here to walk into the most...SeniorFull timeContract workRemote work
- ...every device is trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today. If you're excited about the opportunity to contribute to the...SeniorFull timeImmediate startShift work
$24 - $26 per hour
...Recruiting Specialist Adecco is seeking a motivated and relationship-driven Recruiting Specialist to join our team. In this role, you... ...ensure a positive employee experience. Deliver exceptional customer service to both candidates and clients throughout the hiring process...Hourly payTemporary workLocal area$111k - $160k
...worldwide. Together with our customers, we’re helping build a... ...support a wide range of digital payments choices, making transactions... ...managing fraud and risk, enhancing cybersecurity, and improving the digital... ...be performed in Canada, the successful candidate will be offered a...SeniorFull timeWorldwideFlexible hours- ...customizable dashboards. Our technology helps customers accurately track ad spend, understand... ...Los Angeles. About the Role As a Senior Product Engineer at Northbeam, you will... ..., Product Managers, and our Customer Success team. You will work closely with a cross...SeniorFull timeTemporary workRemote work
- ...We are looking for a Senior Employee Success Manager focused on performance, leadership development, and talent pipelines. This role helps us think through our organizational structure — the roles our teams need, and the distinct pathways for individual contributors and...SeniorFull timeApprenticeship
$128k - $250k
...currently seeking a Bus. Systems Analysis Specialist to join our team in Ontario, Ontario (... ...across the technology estate. A successful Senior Director Sustainability Solutions will... ...DATA recruiters will never ask for payment or banking information and will only use...Temporary workWork at officeRemote workFlexible hoursShift work$75k - $120k
...worldwide. Together with our customers, we’re helping build a... ...support a wide range of digital payments choices, making transactions... ...potential. Title and Summary Specialist, Network Products... ...lifecycle activities and ensure successful delivery and optimization of...Full timeWorldwide$181k
...passionate about arming our customers with the actionable insights... ...Role We’re looking for a Senior Full-Stack Software Engineer... ..., secure systems behind our cybersecurity platform. This is a... ...functional team Your 90-Day Success Path ~30 Days: Ship...SeniorRemote jobFull time$100k - $130k
Our client, a family office in NYC, is seeking a Senior Accountant to assist with their investments across the US. Responsibilities:... ...projections, and management fee calculations ~Oversee real estate tax payments, CAM reconciliations, and related compliance filings ~Review...SeniorFull timeWork at office- ...Together with our customers, we’re helping... ...range of digital payments choices, making transactions... ...and Summary Specialist, Solutions... ...risk, enhancing cybersecurity, and improving the... ...to influence at senior levels without direct... ...in Canada, the successful candidate will be...Full timeWork experience placementWorldwide
- ...seeking a dynamic, strategic, and analytical Senior Fintech Risk Analyst to join our team... ...-as-a-Service (BaaS) partners and Payments clients. In this role, you will expertly... ...risk committees. Risk Project Delivery: Successfully manage the execution of multiple high-visibility...SeniorFull time
- ...Role Description We're hiring a Senior Software Engineer to help build and evolve the systems that keep Givebutter safe — fraud detection... ..., and release new features. You’ll work day-to-day on our Payments and Trust & Safety team and collaborate closely with our...SeniorFull time
- ...models, creating documents, and implementing processes to win deals, increase wallet share and ensure our Merchants are having a great customer experience. You will perform comprehensive analysis and make insightful recommendations about our business strategy with the...SeniorFull time
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Senior Specialist, Customer Success, Cybersecurity Payments. Be the first to apply!











