Complex Care Outreach Coordinator

Working remotely full-time, the Complex Care Outreach Coordinator will conduct outreach to educate members about clinical programs, schedule appointments, and provide inbound call support while collaborating with a multidisciplinary care team to enhance patient care for complex populations. Key responsibilities Conduct outreach via telephone and SMS to inform members about clinical programs and ensure they remain connected to care Schedule initial appointments and manage calendars to accommodate urgent care needs Provide inbound call support for patients with clinical or administrative questions and document member needs accurately Required qualifications Bilingual in Spanish with experience engaging across various cultures A minimum of 3 years of healthcare experience in a customer or patient-serving role Willingness to work Monday to Friday from 8:30 AM to 5 PM Pacific Standard Time