Construction Coordinator / Dispatcher

Job Description

Job Description

Location: Troutdale, Oregon (in person, not remote)

Company: Small, Family-Owned Plumbing Company

Full-Time Position: Monday through Friday with some flexibility as needed, some Saturdays may be needed from time to time.

We are a small, customer-focused plumbing company looking for a highly organized and dependable Construction Coordinator to become a key part of our team. This position is ideal for someone who is adaptable to change and enjoys detail-oriented work, communicating with customers, solving scheduling challenges, and helping keep a fast-paced service company running smoothly.

As the central point of communication between our customers, technicians, and management team, you will play an essential role in delivering excellent customer service and supporting day-to-day operations.

We are looking for someone who takes pride in staying organized, helping customers, and supporting a hardworking team. If you enjoy being the person who keeps everything moving efficiently behind the scenes, we would love to hear from you.

Responsibilities

• Answer incoming customer calls professionally and courteously
• Understand and assess customer plumbing concerns
• Schedule service calls and estimate appointments efficiently
• Coordinate and crew/technician schedules throughout the day
• Communicate with the excavation superintendent to ensure jobs stay on track
• File plumbing and right of way permits and maintain organized records
• Prepare and send invoices
• Follow up with customers regarding payments and outstanding balances
• Help maintain accurate customer information and job notes
• Help create a positive experience for both customers and fellow team members
• This person will train into project management over time, which takes months to learn the nuance of differing ground conditions and municipality requirement differences.

Qualifications

• Prior dispatching, construction coordination, customer service, and Plumbing/HVAC/Electrical or other trade construction industry experience is strongly preferred
• Excellent communication and pleasant customer service skills
• Self-organized with ability to manage multiple detail-oriented tasks simultaneously with strong follow-through
• Ability to stay calm and efficient in a fast-paced environment
• Comfortable using computers, scheduling software (we use Service Titan), email, and phone systems
• Team player with a positive attitude

\nCompany Description

Oh, we love to build! Whether we find a diamond in the rough and rehab an older house with some modern twists or start from the dirt up with a new build...we love it. Our design team at Axiom finds ways to fuse the old bones of a house built by our grandfathers together with design elements and updates that are in high demand with current trends. We even shock ourselves with what we can do with some of the old run-down homes around town!

Company Description

Oh, we love to build! Whether we find a diamond in the rough and rehab an older house with some modern twists or start from the dirt up with a new build...we love it. Our design team at Axiom finds ways to fuse the old bones of a house built by our grandfathers together with design elements and updates that are in high demand with current trends. We even shock ourselves with what we can do with some of the old run-down homes around town!