Emergency Recovery Coordinator - Property Restoration

divh2Emergency Recovery Coordinator Property Restoration/h2pEmergency Recovery Coordinators focus on customer care, securing project opportunities for Emergency and Restoration Services, provide quick response, competitive pricing, and product differentiation based on circumstance and customer influences. ERCs generate and respond to revenue opportunities at both the residential and commercial-property level. They collaborate directly with local public emergency response agencies and private entities to support their operational goals. Emergency Recovery Coordinators help to increase our community footprint by participating in community awareness events and programs./ppKey Skills Include:/pulliLeadership, communication, as well as interpersonal and customer service skills./liliHigh stress tolerance and the ability to work under pressure are paramount to job success./liliConsiderable emotional intelligence, compassion and a dogged determination for protecting the customer while making the sale./liliStrong knowledge of restoration products and services./liliMust be a dynamic speaker and comfortable when interacting in both one-on-one and group settings./li/ulpCore Competencies:/ppSuccessful candidates possess the following skills and characteristics: Can sense the right time to approach a customer with our services, a confident and self-motivated attitude, and kind personality. Emergency Response Coordinators have sales experience, are organized and work well independently in high-stress field environments./ppResponsibilities:/pulliEstablish and grow relationships within the First Responder Community/liliMonitor social media and other emergency notification systems/liliResponsible for educating the customer on products and services/liliSecure Emergency and Restoration Services opportunities that result from property disasters./liliCoordinate emergency response crews/liliSeek opportunities for branding and greater community involvement/li/ulpRequirements:/pulli4 - 6 years experience in any of the following or a combination thereof: Restoration, Military, Fire Service, EMS, Construction, Insurance, Sales and Customer Service/liliComputer literacy/liliExcellent driving record with the ability to travel within our territory/li/ulpBenefits and Compensation:/pulliThis position has a base salary + commission/liliMedical, dental, and vision coverage offered/lili401(k) with company match after 1 year/liliPaid holidays, sick and vacation days/liliGreat culture and fun team building events/li/ulpFor Veterans:/ppPaul Davis Restoration of Northern Virginia is an Official V3 Certified (Virginia Values Veterans) company and a strong supporter of hiring Veterans. This position is ideally suited for E-4s through O-2s from the following fields: Engineer Corps, Construction, Engineering, Operations, Maintenance/Logistics, Acquisition, Engineer, Construction, Equipment and Shore Part, Engineering and Hulls or Investigations Examples: Fire Team Leader, Squad Leader, Platoon Sergeant or Platoon Leader./ppFlexible work from home options available./ppWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law./ppSince 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada./ppWe have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do./ph3Our Vision:/h3pTo Provide Extraordinary Care While Serving People In Their Time Of Need./ph3Our Values:/h3pDeliver What You Promise/ppRespect The Individual/ppHave Pride In What You Do/ppPractice Continuous Improvement/ph3Our Mission:/h3pTo provide opportunities for great people to deliver Best in Class results/p/div