Support Services Operations Team Member, Chelmsford, MA, Hybrid, Full-Time

Support Services Operations Team Member, Chelmsford, MA, Hybrid, Full-Time

Schedule - Mon - Fri: 8 AM - 5 PM (40 Hours)

What You'll Do

This role will report to the Team Leader and play a crucial role in supporting and implementing objective and independent quality control reviews. This role is essential for maintaining compliance, ensuring operational efficiency, and upholding the integrity of procedures across departments.

Essential Functions:

• Develop a strong understanding of DCU's internal controls and procedures as well as applicable rules and regulations
• Conduct detailed evaluations to identify gaps, inconsistencies, or opportunities for improvement within existing workflows
• Apply a methodical approach to quality control to enhance operational performance and ensure adherence to established standards
• Prepare well-documented, cohesive reports that clearly communicate findings and provide actionable insights to support informed decision making and corrective actions
• Collaborate closely with cross-functional teams to address identified issues, follow up on remediation efforts, ensure remediation aligns with expected outcomes, and support the implementation of process improvements
• Demonstrate strong attention to detail and analytical thinking to navigate complex regulatory environments and identify trends or recurring issues
• Proactively recommend enhancements that align with organizational goals and contribute to continuous improvement initiatives
• Foster a collaborative environment by effectively communicating with various departments to uphold quality and compliance standards
• Conduct thorough reviews of existing Shared Service procedures prior to approval and publication
• Develop, document, and implement procedures for the functions of the Shared Service Business Operations department
• Maintain accurate reconciliation and proper authorization of user access for department-utilized applications, ensuring permissions are correctly assigned and upheld
• Foster positive and productive relationships
• Perform other job-related duties as assigned or requested
• Complies with regulatory compliance and assigned training requirements

What You'll Need

Minimum of two years' work experience in a financial institution

Excellent PC Skills required

Proficient with Microsoft Office tools (Outlook, Excel, PowerPoint, Teams, etc.)

Atlassian experience preferred

Ability to effectively manage multiple priorities

Commitment to challenging the status quo and promoting positive change by actively questioning existing processes, identifying inefficiencies, and advocating for a better solution that drives meaningful impact

Drive innovation and unique solutions

Demonstrates open-mindedness and thrives in collaborative environments, effectively navigating diverse perspectives to identify optimal solutions

Optimize the use of available resources, tools and technology to their fullest potential ensuring efficiency and effectiveness

Expected Pay Range - $21.50 - $24.10 / hour