Dental Treatment Coordinator

Job Description

Job Description

Riccobene Associates Family Dentistry is looking for a full-time Treatment Coordinator to join our Mount Pleasant office! This is a role for someone who loves connecting with people, has a knack for finances and problem-solving, and takes pride in helping patients feel confident about their dental care journey.

About the Role

As our Treatment Coordinator, you'll be part educator, part advocate, and part financial guide — helping patients understand their treatment plans, feel comfortable with their options, and move forward with confidence. You'll be a key link between clinical care and the business side of the practice, all while delivering the warm, efficient experience our patients count on.

What You'll Do

• Sit down with patients to understand their oral health history, concerns, and goals
• Walk patients through their treatment plan, answering questions and addressing concerns
• Help patients prioritize treatment and map out a plan for scheduling and payment
• Build genuine trust and rapport with every patient
• Lead financial consultations for new patients and whenever a new treatment plan is presented
• Manage payment options and policies that uphold the practice's financial integrity
• Educate patients on their dental benefits and how they apply to treatment
• Handle insurance billing, payment posting, and claim estimations
• Track dental benefit accounts receivable and follow up on claims to keep payments on time
• Connect patients with outside financing options and explain how they work
• Monitor patient account balances and support the practice's collections process
• Welcome new patients to the practice — reviewing health history, explaining the doctor's exam, and highlighting what makes the practice special
• Greet and check patients in and out before and after treatment
• Answer incoming calls — new patient inquiries, emergencies, scheduling, records requests, and follow-ups
• Pitch in on general office duties as needed

Requirements

What You Bring

• Previous front office dental experience required
• Comfort with computers and the ability to pick up new software, including Microsoft Office Suite
• Familiarity with dental treatment plans and insurance requirements preferred
• Experience with dental/medical practice management software a plus
• Initiative, dependability, and promptness
• Strong time management and organizational skills to juggle multiple priorities
• Comfort working in a fast-paced environment
• Strong written communication and presentation skills
• Willingness to travel between locations, if needed
• A balance of independent thinking and team collaboration
• Excellent phone skills and clear communication with patients and teammates alike

Benefits

Why You'll Love It Here

• Full health, dental, and vision insurance
• Life insurance
• Paid time off
• A dynamic role where you make a real impact on patients' care and confidence