Customer Service Representative

Remote Healthcare Call Center Representative (Contract to Hire) Wilmington, DE

Schedule: Must be available to work any 8-hour shift between 8:00 AM 8:00 PM, including the standard 11:30 AM 8:00 PM shift. Location: Remote Local candidates to Wilmington, DE Only. Job Type: 3-Month Contract. Citizenship Requirement: Due to the governmental nature of this role, only U.S. Citizens are eligible to apply.

Sigma Systems Inc. is a leading staffing firm currently hiring a Remote Healthcare Call Center Representative for a valued client in Wilmington, DE. This is a full-time remote contract-to-hire opportunity designed for professionals with strong communication and customer service skills, particularly in healthcare or insurance call centers.

Key Responsibilities:

• Receive and respond to inbound calls regarding claims status, eligibility, and benefit information
• Handle inquiries from both members and healthcare providers
• Navigate multiple computer systems, including Avaya for call handling
• Deliver high-quality service while maintaining empathy and professionalism
• Adhere to call center metrics, standards, and attendance requirements
• Participate in a camera-on virtual training program; active engagement required

Required Qualifications:

• High school diploma or GED required
• Minimum of 1 year customer service experience
• Excellent verbal communication and computer navigation skills
• Ability to work in a fast-paced, high-call-volume environment
• Professional demeanor with a commitment to attendance and punctuality
• Must be comfortable working on camera during training and calls
• A quiet, professional home office setup is required

Preferred Qualifications:

• Healthcare or health insurance call center experience
• Experience using CRM systems
• Call center background highly preferred
• Bilingual (Spanish/English) candidates are strongly encouraged to apply

Important Notes:

• Attendance is critical: Missing more than 3 days during the 6-week training may result in termination
• This is not a flexible role full commitment during training and working hours is required
• No smoking (including e-cigarettes or vape) allowed during training or calls
• Child-care or elder-care responsibilities should not interfere with job duties or training

Bonus Opportunities:

• $250 Training Completion Bonus: For those who meet attendance and performance criteria
• $500 Retention Bonus: After successful completion of the first 6 months
• Contract-to-Hire Opportunity: Eligible for permanent hire based on performance and business needs

At Sigma Systems Inc., we are proud to be a trusted staffing partner connecting skilled professionals with outstanding career opportunities.

Sigma is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.