Customer Service Representative

Sigma, Inc.

Remote Healthcare Call Center Representative (Contract to Hire) Wilmington, DE

Schedule: Must be available to work any 8-hour shift between 8:00 AM 8:00 PM, including the standard 11:30 AM 8:00 PM shift. Location: Remote Local candidates to Wilmington, DE Only. Job Type: 3-Month Contract. Citizenship Requirement: Due to the governmental nature of this role, only U.S. Citizens are eligible to apply.

Sigma Systems Inc. is a leading staffing firm currently hiring a Remote Healthcare Call Center Representative for a valued client in Wilmington, DE. This is a full-time remote contract-to-hire opportunity designed for professionals with strong communication and customer service skills, particularly in healthcare or insurance call centers.

Key Responsibilities:

Receive and respond to inbound calls regarding claims status, eligibility, and benefit information
Handle inquiries from both members and healthcare providers
Navigate multiple computer systems, including Avaya for call handling
Deliver high-quality service while maintaining empathy and professionalism
Adhere to call center metrics, standards, and attendance requirements
Participate in a camera-on virtual training program; active engagement required

Required Qualifications:

High school diploma or GED required
Minimum of 1 year customer service experience
Excellent verbal communication and computer navigation skills
Ability to work in a fast-paced, high-call-volume environment
Professional demeanor with a commitment to attendance and punctuality
Must be comfortable working on camera during training and calls
A quiet, professional home office setup is required

Preferred Qualifications:

Healthcare or health insurance call center experience
Experience using CRM systems
Call center background highly preferred
Bilingual (Spanish/English) candidates are strongly encouraged to apply

Important Notes:

Attendance is critical: Missing more than 3 days during the 6-week training may result in termination
This is not a flexible role full commitment during training and working hours is required
No smoking (including e-cigarettes or vape) allowed during training or calls
Child-care or elder-care responsibilities should not interfere with job duties or training

Bonus Opportunities:

$250 Training Completion Bonus: For those who meet attendance and performance criteria
$500 Retention Bonus: After successful completion of the first 6 months
Contract-to-Hire Opportunity: Eligible for permanent hire based on performance and business needs

At Sigma Systems Inc., we are proud to be a trusted staffing partner connecting skilled professionals with outstanding career opportunities.

Sigma is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Sigma, Inc.

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Vacancy posted 1 day ago

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