Outreach and Engagement Associate

Job Description

Job Description

Description:

Community Health Action of Staten Island (CHASI) drives dramatic improvements in the health of New Yorkers by feeding people who are hungry, healing families broken apart by violence, and bridging the gaps between people and the compassionate health care they deserve. CHASI provides outreach, education, prevention, and direct support services for populations most affected by health disparities – people with low or no income, low-income people with chronic illnesses, people with criminal justice involvement, people who use drugs, domestic violence survivors, people of color, and the LGBTQ community.

POSITION SUMMARY:

The Outreach and Engagement Associate is responsible for building relationships within the community to connect individuals with recovery support and related services. This role conducts active outreach through community partnerships, presentations, and events to increase awareness of available programs and resources. Using strong communication skills and lived experience when appropriate, the Associate will engage individuals, reconnect participants who have been lost to contact, and encourage continued participation in recovery-focused services.

DUTIES & RESPONSIBILITIES:

• Conduct outreach within the community to connect individuals with recovery support services and program resources.
• Build and maintain partnerships with local organizations, including detox programs, outpatient treatment providers, recovery-based organizations, and the NYCH community.
• Represent the program at community events, meetings, and resource fairs to increase awareness of available services.
• Facilitate presentations, workshops, or informational sessions about recovery supports and program offerings.
• Engage individuals in the community and provide information about recovery pathways and available resources.
• Conduct follow-up outreach to participants who have been lost to contact in order to re-engage them in services.
• Assist individuals with accessing services and navigating community resources.
• Maintain documentation of outreach efforts, community contacts, and participant engagement activities.
• Collaborate with internal staff to coordinate outreach strategies and strengthen community partnerships.
• Participate in team meetings, trainings, and program development activities.

The above is intended to describe the essential job functions, general supplemental functions, and essential requirements for the performance of the job. It is not intended to be construed as an exhaustive statement of all job functions.

QUALIFICATIONS:

• Must hold a Certified Recovery Peer Advocate (CRPA) or Certified Addiction Recovery Coach (CARC) credential or be eligible and willing to obtain one.
• Experience with community outreach, public speaking, or facilitating presentations.
• Strong verbal and written communication skills.
• Ability to build relationships and effectively engage individuals from diverse backgrounds.
• Knowledge of recovery principles and familiarity with community-based resources.
• Ability to work independently in the community and collaboratively with a team.
• Strong organizational and documentation skills.
• Lived experience in recovery with knowledge of multiple pathways of recovery, including abstinence-based recovery, medication-assisted treatment, and harm reduction.
• Experience providing peer mentorship, recovery support, or advocacy services.
• Ability to engage and support diverse, low-threshold populations, including individuals experiencing substance use, housing instability, or other barriers to care.
• Strong communication and interpersonal skills, including comfort with public speaking, outreach, and participant engagement.
• Ability to assist with administrative tasks, including data entry, tracking, and registration for training programs.
• Comfortable traveling to various community and training sites as needed.
• Strong organizational skills and attention to detail.
• Ability to work both independently and collaboratively within a multidisciplinary team.
• Commitment to trauma-informed, culturally responsive, and recovery-oriented care.

Location: 56 Bay Street, 1st Floor

Position Status: Full Time

FLSA Status: Non-exempt

Pay & Benefits: $46,300–$51,300 annually, commensurate with relevant experience and qualifications and in alignment with internal equity.

Additionally, we offer an excellent benefits package that includes:

• Generous paid time off (4 weeks of vacation plus paid holidays, personal, and sick time)
• Medical
• Dental
• Vision
• Supplemental benefits, including employer-provided basic life insurance
• Employee assistance programs
• Tuition reimbursement and fitness reimbursement after 1 year of employment
• Retirement plan that includes employer matching, and more

CHASI is an equal opportunity employer and is committed to hiring and supporting a diverse staff. All qualified applicants will be afforded equal employment opportunities without discrimination because of race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, disability, or marital status.