Director of Operations

Client Summary Fast-growing, multi-location dermatology practice with a strong reputation for clinical excellence and patient care Offers a unique blend of medical, cosmetic, and research-based services in a modern, well-supported setting Led by a nationally recognized physician-entrepreneur with a bold vision for growth and innovation Operates with a collaborative, upbeat culture that attracts top-tier talent and fosters professional development Investing in strategic expansion, technology adoption, and data‑driven operations to scale impact and elevate the patient experience Powered by a high‑performing team of providers and support staff, delivering exceptional outcomes in a competitive market Position Responsibilities Operational Leadership Provide direct oversight of daily operations across both locations, ensuring consistency, adherence to SOPs, staff efficiency, and a seamless patient experience. Ensure scheduling accuracy and efficiency across all channels, including online, in‑person, and call center operations. Maintain standardized, thorough check‑in/check‑out procedures and oversee accurate insurance verification and chart documentation to support billing accuracy. Foster a culture of accountability by clearly defining expectations and ensuring consistent adherence to protocols and best practices. Encourage ownership, proactive problem‑solving, and collaboration to maintain a high‑performing, patient‑focused team. Operations Optimize space utilization and ensure standardized workflows are consistently implemented across locations to support clinical efficiency and patient flow. Identify and resolve operational bottlenecks to improve the daily experience for both patients and providers. Continuously seek process improvement opportunities that enhance efficiency, reduce friction, and uphold our high standards of care. Partner with the Practice Manager to strengthen organizational structure, enforce accountability, and align performance with Clear Dermatology’s standards. Define, track, and report KPIs across departments to drive performance and continuous improvement. Staff Development & Culture Support recruitment, onboarding, training, and performance reviews in partnership with the Practice Manager. Promote a culture of excellence, accountability, and respectful, collaborative communication across all teams. Strategic & Operational Improvements Lead the integration and optimization of technology platforms to improve workflow, data tracking, and the patient/provider experience. Identify and implement strategic operational enhancements that consider budget impact, workflow optimization, and scalability. Collaborate with the Practice Manager and Owner on budgeting, financial planning, and resource allocation. Support initiatives that drive cost efficiency and strengthen vendor management. Experience & Skills Required Experience and Qualifications Minimum 5 years of experience in an operations or management role within a medical practice or clinical setting Proven experience scaling or growing multi‑provider medical practices Strong background in billing oversight and front office operations Demonstrated ability to create, analyze, and act on performance metrics and business reports Familiarity with AdvancedMD, Modernizing Medicine, or similar EMR/PM systems Experience in cosmetic medicine, plastic surgery, or other cash‑pay models preferred Exceptional communication, leadership, and organizational skills High emotional intelligence with the ability to collaborate across functions and roles Bachelor’s degree preferred, though not required Ability to work on‑site daily at the office and flex between locations as needed Positive, upbeat, and optimistic mindset Collaborative, solution‑focused, flexible, and proactive problem‑solver Honest and loyal, with a strong cultural fit and team‑first mentality Capable of working independently and making sound, data‑informed decisions #J-18808-Ljbffr