Customer Service Agent- MRY Airport

Customer Service AgentThe Customer Service Agent plays an important role in providing exceptional service to passengers and visitors at the airport. This role involves welcoming passengers, assisting with inquiries, and offering support with check-in and boarding processes. The Customer Service Agents must ensure compliance with airline policies, security regulations, and safety procedures, while also addressing passenger concerns and providing solutions. You will collaborate with various airport departments to facilitate a seamless passenger experience, contribute to maintaining a positive airport environment, and uphold high standards of customer service excellence.Greet and assist passengers at the airport with check-in, boarding, and general inquiriesProvide accurate information on flight schedules, gate assignments, and airport servicesHandle passenger check-in and baggage processing efficiently and courteouslyAssist passengers with self-service kiosks and online check-in proceduresEffectively resolve customer issues and complaints in a professional and timely mannerMake announcements and keep passengers informed about flight changes and boarding timesEnsure compliance with all airline and airport regulations and proceduresHandle the boarding process, including verifying travel documents and issuing boarding passesCoordinate with ground staff and crew to ensure a smooth passenger experienceProcess ticket sales, upgrades, and re-bookings as neededMaintain a thorough knowledge of frequent flyer programs and other customer loyalty servicesCollaborate with security personnel to ensure passenger safety and securityKeep the work area clean, organized, and stocked with necessary materialsParticipate in ongoing training and development to enhance customer service skillsExemplify PrimeFlight customer service and safety standardsPerform any additional duties as assigned by management18 years of age or olderMust be legally authorized to work in the country of employment.Communicate effectively in English (reading, writing, speaking)One year of customer service experienceAbility to access and interpret information in print and electronically, including the use of electronic devices including IPads/Tablets, Computers, and Mobile DevicesEffectively communicate with colleagues and clients, both in-person and through electronic meansPass a background check and drug screenEligibility to acquire needed credentials and clearances (FAA, RAIC, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable).Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidaysTo perform this job successfully, an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment, knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements.Physical Activity/Working Conditions May Include:Ability to lift up to 70 poundsProlonged standing and walking in an indoor/outdoor environment as applicableMust be able to reach with arms and grasp with handsMust be able to push, pullMust be able to crawl and crouch, at times, in confined tight spacesMust be able to bend, stretch, squat, kneelExposure to moderate and at times high noise levelsBe able to hear and respond to the spoken voice and to audible alarmsTasks may involve repetitive motions of the arms, wrists, hands and/or fingersSpecific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)The pay rate listed on this post is what the company reasonably expects to pay for this position. However, individual compensation may vary based on factors including qualifications, skills, competencies, education, and experience.PrimeFlight Aviation Services, Inc. is proud to be an equal-opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Service, Inc. without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws.