ASSISTANT FRONT DESK MANAGER - Wyndham Grand Pittsburgh

Front Desk ManagerProvide exceptional guest service and ensure a welcoming front desk environmentAssist the Front Desk Manager with daily operations and staff supervisionTrain, coach, and motivate front desk associates to meet service standardsHandle guest concerns and resolve issues quickly and professionallyOversee check-in/check-out processes, reservations, and billing accuracySupport scheduling, shift coverage, and team productivityMonitor room inventory, occupancy, and revenue opportunitiesEnsure compliance with company policies, procedures, and brand standardsMaintain accurate reports, records, and front office systemsLead by example in professionalism, appearance, and service deliveryMaintain composure and efficiency in fast-paced, high-pressure situationsQualifications:Associate degree + 3 years of experience, or bachelor's degree + 1 year of experience3–5 years of progressive hotel or hospitality experience preferredPrior supervisory or leadership experience preferredStrong customer service, communication, and problem-solving skillsAbility to multitask and stay organized in a fast-paced environmentComfortable working flexible schedules, including nights, weekends, and holidaysWillingness to obtain required certifications (CPR, First Aid, Food Handler, Alcohol Awareness)