Imaging Patient Care Coordinator

Requisition number: 2380193

Job category: Healthcare Delivery, Patient Services

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

We are looking for a Patient Care Coordinator in our Las Vegas, NV Office. A Patient Care Coordinator works cooperatively with all members of the care team and supports the vision of the Positive Patient Experience (PPE), answers phones, responds appropriately and routes calls as needed, responds appropriately and timely to patients request regarding appointments or exams, reviews referrals/orders for appropriateness and scan, create, protocol, tasking, and scheduling. Schedule appointments telephonically, inbound, and outbound, schedules appointments according to scheduling guidelines, policy and procedures, department productivity and quality standards and resolve routine to moderately complex issues, refers to supervisor when appropriate.

Primary Work hours: M-F 8:30 am to 5 pm, with the ability to be flexible in order to cover others on PTO

Primary work location: 2300 West Charleston Blvd., Las Vegas, NV

Primary Responsibilities:

• Greet all external and internal customers in a courteous manner

• Check in patients, collect insurance information and patient paperwork as needed

• Confirming patient eligibility and benefits

• Make, verify and schedule appointments, including updating demographics

• Collect patient co-pays and co-insurance amounts due. Reconcile daily collections

• Assist with incoming calls, logging into call queue

• Check out duties including scheduling return visits, scheduling an obtaining authorization for outpatient special procedures/appointments, initiate referrals to outgoing specialists

• Accessing and utilizing third party portals for referrals, authorization, Prescription Monitoring Program, HIE, etc.

• Daily completion of tasks and email communications

• Scan and attach patient medical records and documents

• Assists co-workers and team members with duties when requested or assigned, to include but not limited to, floating to other areas

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays

• Medical Plan options along with participation in a Health Spending Account or a Health Saving account

• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage

• 401(k) Savings Plan, Employee Stock Purchase Plan

• Education Reimbursement

• Employee Discounts

• Employee Assistance Program

• Employee Referral Bonus Program

• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED

• 2+ years of customer service experience

• 2+ years of experience in a healthcare environment setting

• 2+ years of experience utilizing process-related tools such as electronic referral and medical record systems

Preferred Qualifications:

• Understanding of insurance programs and basic managed care principals including clear understanding of referral process

• Understanding of diagnosis coding (ICD10) as it relates to referral requirements

Soft Skills:

• Excellent computer skills and working knowledge of Windows and non-Windows based applications including Microsoft products such as Outlook, Word and Excel

• Competent in the use of phone system

• Proven ability to resolve patient issues and problems in a positive manner

• Demonstrated ability to effectively interact with physicians, patients and other healthcare staff members

• Demonstrated ability to work independently with minimal supervision

• Proven successful achievement of performance objectives

• Demonstrated good organizational skills and ability to prioritize

• Demonstrated good communications skills

• Demonstrated consistent standard work compliance audits of 90% or higher for all assigned work

Working Conditions:

• High volume patient care atmosphere

• Office visits and chemotherapy infusion services

• Large volume of telephone calls

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $18.00 to $32.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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