Disability Insurance Program Representative

Job Description and Duties

THIS POSITION MAY BE ELIGIBLE FOR A HYBRID WORK SCHEDULE. THE AMOUNT OF TELEWORK IS AT THE DISCRETION OF THE DEPARTMENT AND IS SUBJECT TO CHANGE AS BUSINESS NEEDS ARISE.

Under supervision, the Disability Insurance (DI) Services Representative will determine claimant eligibility for State Disability Insurance (SDI) Program benefits including Disability Insurance, Paid Family Leave, and Nonindustrial Disability; will conduct fact-finding interviews, respond to inquiries, and perform claim processing activities in accordance with laws, regulations, rules and policies; will provide prompt, accurate and courteous customer service; may develop and provide training that emphasizes the consistent application of law, regulation, policy and procedures, appropriate medical duration control techniques, program integrity practices and processes, will record and maintain overpayment (OP) documents in accordance with current over-payment policies and procedures, process OPs, conduct follow up collection actions for both claimant and third party overpayments with appropriate documentation. May act as an expert witness before the California Unemployment Insurance Appeals Board.

Must comply with office security requirements. Travel and/or overtime may be required.

EXPECTATION – MISSION, VISION, GOALS

The incumbent contributes toward the growth of the DI Branch into a customer-focused service organization by following and applying SDI Branch cultural principles. The incumbent is required to have knowledge of the principles of the SDI Branch programs. Protect program integrity by identifying and reporting any suspected fraudulent claims and/or activities.

This position allows for a hybrid telework schedule, which is subject to change under EDD’s telework policy. California Government Code Section 14200 requires employees to reside in California in order to telework. Employees may be required to report to their headquarters office as needed for operational needs, required scheduled in office days associated with the hybrid schedule, and other activities including but not limited to new employee training.

Position located at 606 Healdsburg Ave, Santa Rosa, CA 95404.

If you have questions about the actual position, please contact the “Hiring Unit Contact” listed below under Contact Information.

Effective July 1, 2025, specific Bargaining Units and associated Excluded State employees are subject to a salary reduction between 2% - 4.62% in exchange for hours in the Personal Leave Program 2025 (PLP 2025) per month. For more details, please click here to visit the California Department of Human Resources (CalHR) website.

You will find additional information about the job in the .

Working Conditions

Visa Sponsorship
This position is not eligible for visa sponsorship. Applicants must be authorized to work in the US without the need for visa sponsorship by the start date of employment.

Special Requirements

Application (STD 678) is Required. Resumes and/or Cover Letters DO NOT take the place of the STD 678. An application received without duties listed on the STD 678 will not receive further consideration and may be excluded from the hiring process. Transcripts or Diplomas are optional and may be required to meet minimum qualifications.

It is strongly encouraged to apply through your CalCareer Account at .

Please only submit ONE application. Electronic applications submitted through your CalCareer Account are highly recommended and will be received/processed faster than other methods of filing.

If you are unable to apply electronically through your CalCareer account, please mail a completed and signed State Examination/Employment Application STD Form 678 and application package to the mailing address provided in the “Application Instructions’ section below and ensure the following:

• Clearly indicate the Job Code #, Position Number and the Classification Title of this position in the “Examination or Job Title(s) For Which You Are Applying” section located on Page 3 of your State Examination/Employment STD Form 678.

• Clearly indicate the basis of your eligibility (list, transfer, reinstatement, etc.) in the “Explanations” section located on Page 3 of your State Examination/Employment Application STD Form 678.

• Remove and do not submit the “Equal Employment Opportunity” questionnaire (Page 10) with your completed State Examination/Employment Application STD Form 678. This page is for examination use only.

• Do not include your full Social Security Number on your documents and/or do not provide any LEAP information.

E xamination/Assessment

If selected for hire , you must obtain list eligibility by taking and passing the examination. If you already have list eligibility for this classification, you do not need to retake the examination unless your list eligibility has expired.

Click the examination link below for more information and to take the exam:

Disability Insurance Program Representative Bulletin

For more information about the State hiring process, click here . To watch tutorials on how to apply for a State job, click here .

Benefits

Benefit information can be found on the CalHR website, , and the CalPERS website, .

Post and Bid Information

This is a Post & Bid Position which means eligible Post & Bid candidates will have first consideration. However, if no Post & Bid candidates apply, this position will be open for consideration to all interested candidates. 

Post and Bid Candidates who are current employees of EDD, in the classification of DIPR, with permanent status and who meet all requirements of the posted position, including any special requirements (language skills, veterans status, etc.) may fax or email your DE 855 P&B application to View phone number on us.fitly.work or to View email address on us.fitly.work . For current Post and Bid positions and filing period dates, please refer to the Post and Bid Intranet web page. You must be signed in to the EDDNet site to access this webpage. 

Non Post and Bid Candidates who are current state employees with status in the above classification, eligible for lateral transfer from an equivalent class, or eligible for a Training & Development Assignment, former state employees who can reinstate into the above class, or persons who are reachable on a current employment list for the classification. All interested applicants, please refer to the “Application Instructions” section for more information. 

POST AND BID INFORMATION: DOCUMENT #2505 - x9 in ARU 216.

Location: 606 Healdsburg Ave, Santa Rosa, CA 95404 ARU 216

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.