LEAD BARISTA - CoCo, Gimme! Coffee

Job Description

Job Description

We’re seeking an awesome Lead Barista for Gimme! Coffee at our CoCo cafe! This position would be a Tuesday through Saturday schedule working 35-40 hours a week.

About Gimme! Coffee:

Gimme! Coffee is a specialty coffee roaster/retailer founded in 2000, with locations in Trumansburg and Ithaca, NY. We bring great coffee to our community, using practices that are sustainable through every step of the supply chain from farmer to customer. From the beginning, Gimme! Coffee has been a leader in the evolution of the third wave and the specialty coffee industry. We are passionate about quality at every step of the supply chain and we’re constantly keeping our eyes on the horizon.

About the CoCo LB Position:

CoCo is Gimme’s newest cafe, having opened in 2018. This location gives us an awesome opportunity to serve the local population, commuters and students as well! We have a really fun and energetic team. This position is perfect for someone with good leadership skills and tons of enthusiasm!

SUMMARY

Lead Baristas are responsible for creating an outstanding experience for all Gimme customers. Lead Baristas work individually and as part of a team to provide excellent customer service, prepare high quality beverages, carry out store operations, maintain a clean and pleasant store environment, and constantly seek to further their coffee knowledge and improve their skills.

The Lead Barista is also a store leader who helps coordinate store operations and serves as a role model for customer service, drink preparation, store cleanliness and organization, teamwork and respect. In addition, the Lead Barista assists with staff coaching and training, coffee quality feedback, inventory and admin tasks, initiatives to improve store performance, carrying out managerial duties when the Store Manager is unavailable, and other tasks as assigned by the Store Manager.

SUPERVISORY RESPONSIBILITIES

This position has no direct supervisory responsibilities, but collaborates with supervisor to coordinate daily work in the department.

ESSENTIAL DUTIESLeadership (Major)

• Acts as a role model for customer service, drink preparation, store cleanliness and organization, teamwork and respect.

• Acts as an on-the-floor leader, delegating tasks and ensuring efficient and effective operations.

• Carries out managerial duties when Store Manager is unavailable, and holds staff accountable for all tasks and job responsibilities.

• Helps facilitate and direct barista in-store training on store operations and drink preparation; provides on-going coaching to all staff as needed or requested by Store Manager and Regional Trainer.

• Continues to learn and share coffee knowledge and actively tastes coffees with staff; consistently tastes fellow baristas’ drinks and gives clear and specific feedback, including tips to improve where needed.

• Actively posts on Trello with weekly updates on all staff, including new hire training progress on a shift by shift basis.

• Provides regular coffee quality feedback as requested by the Coffee Department.

• Attends regular management team meetings and communicates proactively with Store Manager about issues and opportunities.

• Helps keep labor within budget by assessing daily labor needs and instructing staff to stay late or leave early as needed.

• Demonstrates the ability to take inventory and pull weekly sales reports.

• Understands store COGS and places orders appropriately.

• Does deposits and bank runs as requested by Store Manager.

• Assists in monthly promo rollout tasks as requested by Store Manager, including point of sale software updates and button management.

• Checks email daily, quickly responds to calls and texts from co-workers and Store Manager.

• Assists Store Manager with other tasks as requested, including projects and initiatives to improve store performance. 

Customer Service & Cafe Environment (Major)

• Provides excellent customer service; anticipates and responds to customer needs; proactively resolves customer concerns. 

• Smiles at and makes appropriate eye contact with customers.

• Maintains a welcoming and pleasant cafe atmosphere.

• Expedites customer orders and line movement; takes orders and marks cups accurately; sets up drinks appropriately. 

• Shows interest in coffee: asks questions, seeks further knowledge, and shares coffee knowledge with customers appropriately and articulately. 

• Demonstrates knowledge of merchandise and pastries.

Beverage Preparation (Major)

• Prepares and serves all beverages and supply recipes to standard, including espresso, bulk brew, manual brew, specialty drinks, and tea.

• Prepares consistent and delicious espresso and communicates parameters to co-workers and QC team.

• Serves milk at proper temperature and texture; pours latte art to standard.

• Practices efficient workflow; keeps up bar and service speed.

• Maintains a clean working environment. 

• Remains calm and productive under pressure.

• Attends labs and cuppings with enthusiasm; participates, accomplishes learning objectives, and applies knowledge on bar. 

• Stays familiar with coffee tasting notes; tastes coffee frequently and maintains knowledge.

Store Operations (Major)

• Works in a sanitary manner; practices personal cleanliness, proper handwashing and hand care, correct food handling, adherence to work attire policies, avoiding unsanitary habits and actions, and notifying supervisors of health issues and illness.

• Correctly and accurately handles cash, records paid-outs, and completes opening and closing cash drawer tasks.

• Carries out maintenance and cleaning procedures according to standards; seeks to organize, neaten, and beautify at all times. Shows initiative in seeking out and completing side-work tasks.