Head of Technology Infrastructure & Operations

Head of Technology Infrastructure & Operations

Who is Gen II? Gen II is a leading fund administration provider focused entirely on serving private capital asset managers and investors with a best-in-class combination of people, process, and technology. Gen II has more than $1 trillion in private fund capital assets under administration.

With offices in the US and Europe, we’re looking for do-ers, problem-solvers, and entrepreneurs like you who want to make an impact in our industry, grow with us, and create a community where everyone thrives.

Careers mean more at Gen II – more opportunity, more innovation, and more ideas! You’ll have the opportunity to grow in ways that are meaningful to you and work alongside some of the best people in their field. You’ll also receive training which will advance your skill set, both technically and personally allowing you to achieve your career aspirations with us. Be part of our community that recognizes achievements, promotes from within, and receive meaningful benefits which focus on your physical, mental and financial well-being.

We are seeking an exceptional Head of Infrastructure & Operations to lead our technology infrastructure and operational excellence initiatives. This senior leadership role will be responsible for ensuring the reliability, scalability, and efficiency of our global technology infrastructure while driving operational improvements across the organization. The ideal candidate will combine deep technical expertise with strong business acumen and proven leadership capabilities.

Key Responsibilities

Infrastructure Management

• Establish and maintain vendor relationships and negotiate enterprise agreements
• Serve as primary executive contact for global outsourcing agreement with major IT services provider
• Oversee global data center operations, cloud infrastructure, and hybrid environments
• Direct network architecture, security infrastructure, and disaster recovery planning
• Manage infrastructure capacity planning and scalability initiatives
• Ensure best in class up time performance for critical business systems
• Lead infrastructure modernization and automation initiatives

Operational Excellence

• Establish and maintain SLAs, KPIs, and operational metrics
• Implement ITIL best practices and continuous improvement methodologies
• Drive cost optimization while maintaining service quality
• Oversee incident, problem, and change management processes
• Lead business continuity and disaster recovery planning
• Develop talent pipeline and succession planning
• Foster culture of improvement and continuous learning
• Manage global teams across multiple time zones
• Drive cross-functional collaboration with other technology and business units
• Manage annual infrastructure budget of $9M+
• Oversee global outsourcing contracts valued at $6M+ annually
• Develop business cases for infrastructure investments
• Implement cost optimization and efficiency programs
• Negotiate and manage vendor contracts

Required Qualifications

Education & Experience

• Bachelor’s degree in computer science, Engineering, or related field (Master's preferred)
• 10+ years of progressive technology infrastructure experience
• 5+ years in senior leadership roles managing large, distributed teams
• Experience in global services, financial services, or similar regulated industries preferred

Technical Expertise

• Deep knowledge of enterprise infrastructure (compute, storage, network, security)
• Extensive experience with cloud platforms (AWS, Azure, GCP)
• Strong understanding of cybersecurity principles and frameworks
• Experience with DevOps, automation, and infrastructure as code
• Knowledge of ITIL, Agile, and other operational frameworks

Leadership Skills

• Proven track record of leading large-scale infrastructure transformations
• Experience managing complex IT outsourcing relationships and service delivery
• Excellent communication and presentation skills for all stakeholder levels
• Strong business acumen and ability to align technology with business objectives
• Experience managing globally distributed teams
• Change management and organizational development capabilities
• Strategic thinking and vision
• Results-oriented with strong execution capabilities
• Collaborative leadership style
• Crisis management and problem-solving skills
• Vendor management and negotiation expertise

Preferred Qualifications

• MBA or advanced technical degree
• Industry certifications (ITIL, PMP, cloud certifications)
• Experience with financial services or professional services infrastructure
• Track record of successful cloud migrations
• Experience with emerging technologies (AI/ML, edge computing)
• Prior experience managing large-scale IT outsourcing agreements ($10M+ annually)

The salary range for this position is $240,000 - $260,000, in addition to a discretionary bonus and comprehensive benefits package. Please note that the actual salary offered within that range will depend on the candidate’s experience level.

Work Arrangement

All applicants applying to Gen II Fund Services, LLC must be legally authorized to work in the United States. Please note that all US employees are required to work a hybrid schedule, comprised of one (1) to four (4) days on-site per week as needed.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.