Operations Specialist (HR)

Operations Specialist (HR)

WorldLink is a rapidly growing information technology company at the forefront of the tech transformation. From custom software development to cloud hosting, from big data to cognitive computing, we help companies harness and leverage today's most cutting-edge digital technologies to create value and grow. Collaborative. Respectful. Work hard Play hard. A place to dream and do. These are just a few words that describe what life is like at WorldLink. We embrace a culture of experimentation and constantly strive for improvement and learning. We take pride in our employees and their future with continued growth and career advancement. We put TEAM first. We are a competitive group that like to win. We're grounded by humility and driven by ambition. We're passionate, and we love tough problems and new challenges. You don't hear a lot of "I don't know how" or "I can't" at WorldLink. If you are passionate about what you do and having fun while doing it; tired of rigid and strict work environments and would like to work in a non-bureaucratic startup cultural environment, WorldLink may be the place for you.

We are looking for a Human Resources Operations Specialist to join our Operations Team. You should be someone who is passionate about their career, who wants to grow and develop and willing to wear multiple hats in our operations department. This is a hands-on, on-site position in our Frisco, TX office.

Role and Responsibilities:

• HR Operations: Assist with management of comprehensive benefits program.
• Assist with FMLA/LOA compliance.
• Assist with Annual Reporting compliance (W-2; 1099; 1095-C, etc.)
• Assist with execution of payroll and time off processing including but not limited to timesheet maintenance.
• Assist with proper processing and support for immigration documents in partnership with our external counsel as needed.
• Develop tools and solutions for recurring requests and initiate processes to help create efficiencies.
• Ensure compliance with corporate policies.
• Work closely with operational departments to identify and evaluate the quality of different data sources used for key result/metric calculations and performance analysis.
• Ad hoc project management for operations team.
• Serve as OOO coverage for operations counterparts.
• Onboarding Program: Execute a comprehensive mastery of all day-to-day and strategic operational functions as it pertains to end-to-end new employee onboarding. This includes but is not limited to offer letter creation, processing of all new hire documents etc., across the business with varying onboarding requirements all while maintaining full compliance.
• Document, track, and maintain candidate records and status of engagements to enable accurate data analytics with a high degree of accuracy.
• Actively partner with all internal constituents to ensure an accurate and positive offer and onboarding experience.
• Continue as main point of contact for candidates during the offer and onboarding process, through orientation.
• Manage collection and analysis of candidate experience feedback and create process for improvement.

Required Experience and Education: 3-5+ years of experience in a related field. Bachelor's degree Proficiency using a variety of computer software applications, especially Microsoft Word, Excel, and Outlook.

Necessary Skills and Attributes: Self-motivated individual with the ability to thrive in a team-based or independent environment. Detail-oriented with strong organization skills. Thrives in a fast-paced environment. Strong interpersonal skills- ability to communicate effectively and clearly at all levels and with both internal and external clients. Ability to handle sensitive/confidential situations and documents in an appropriate manner. Ability to communicate effectively and clearly at all levels and with both internal and external clients with confidence and poise. Excellent spelling, grammar, and written skills. Friendly and polite telephone manner. Highly effective at establishing priorities, multi-tasking and meeting tight deadlines Flexible and willing to adapt. Familiarity with basic software for office use (ZOOM, WebEx, etc). Ability to prioritize multiple tasks simultaneously. High sense of urgency with ability to maintain accuracy. Strong problem-solving skills, able to troubleshoot issues independently and drive them to closure with minimal supervision. Solid sense of accountability and acute personal judgment. Willingness to take on project work and be exposed to tasks outside traditional day to day.

Physical Demands: The physical demands described here are representative of those that must be met by contract employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the contract employee is occasionally required to stand, clean, crawl, kneel, sit, sort, hold, squat, stoop, stand, twist the body, walk, use hands to finger, handle, or feel objects, tools or controls, reach with hands and arms, climb stairs or ladders and scaffolding, talk or hear, and lift up to 20 pounds. Specific vision abilities required by the job include ability to distinguish the nature of objects by using the eye. Operate a computer keyboard and view a video display terminal between 50% - 95% of work time, including prolonged periods of time, requires considerable (90%+) work utilizing high visual acuity/detail, numeric/character distinction, and moderate hand/finger dexterity. Performs work under time schedules and stress which are normally periodic or cyclical, including time sensitive deadlines, intellectual challenge, some language barriers, and project management deadlines. May require working additional time beyond normal schedule and periodic travel.

Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. WorldLink is an Equal Employment Opportunity and Affirmative Action employer. All employment at WorldLink is decided on the basis of qualifications, merit, and business need. We endeavor to continue our footprint as a diverse organization by highlighting opportunities for all people. WorldLink considers applicants for all positions without regard to race, color, religion or belief, sex, (including pregnancy and gender identity), age, national origin, political affiliation, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. People with disabilities who need assistance with any part of the application process should contact us.