Hotel Manager

Hotel Manager

The Hotel Manager is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees training and engagement, while maintaining the integrity of the hotel.

Responsibilities include participating in hotel sales efforts, touring operating departments, conducting staff meetings, ensuring financial review dates are met, overseeing budget and forecast processes, ensuring service standards are met, ensuring compliance with Highgate Hotel policies, inspecting rooms regularly, ensuring complete processing of invoices, ensuring cleanliness and maintenance of the physical property, ensuring employees are attentive and courteous, forecasting the hotel's financial position, preparing and conducting operational management interviews, performing department manager performance appraisals, motivating and disciplining management personnel, performing other duties as requested by the Vice President of Operations, Regional Director of Operations, General Manager, ensuring fair and equitable treatment of all employees, meeting clients on the property, being in public areas during peak times, ensuring procedures for handling the hotel safe are followed, conducting monthly credit meetings, completing required corporate training modules, ensuring all scheduled meetings take place on the property, and conducting daily WBR meetings in conjunction with the Director of Sales.

Qualifications include at least 6 years progressive experience in a hotel or a related field, a Bachelor's Degree preferred, maintaining a warm and friendly demeanor at all times, effective communication both verbally and written, multitasking and prioritizing departmental functions to meet deadlines, attending all hotel required meetings and trainings, maintaining regular attendance in compliance with Highgate Hotel Standards, maintaining high standards of personal appearance and grooming, complying with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations, maximizing efforts towards productivity, identifying problem areas and assisting in implementing solutions, handling problems effectively, understanding and evaluating complex information, maintaining confidentiality of information, and performing light work.