Permanent Supportive Housing Case Manager

Job Description

Job Description

Job Title: Permanent Supportive Housing Case Manager

Location: SAMMinistries’ Administrative Office

Reports To: Permanent Supportive Housing Program Manager

FLSA Status: Non-Exempt

Prepared By: Vice President of Supportive Housing

Approved By: President and CEO

Approval Date: June 12, 2026

Salary Range: $42k-$45k

SUMMARY: The Permanent Supportive Housing Case Manager is an experienced, social services professional responsible for field-based, direct client services including high-quality, comprehensive, and intensive case management services to families and individuals who have experienced chronic homelessness. The selected candidate will focus on stabilizing clients upon program entry, ensuring their needs are identified and met as appropriate (e.g. education and employment to increase financial independence, connections to wellness resources, primary physical and mental health, life skills, etc.). Over time, it is expected that the Permanent Supportive Housing Case Manager will build trusting relationships with program participants which will enable them to maintain housing and reach personalized goals. The overall goal is to maximize housing stability for program participants, and to put measures in place to prevent them from returning to homelessness.

I. ESSENTIAL DUTIES AND RESPONSIBILITIES

a. Provide field based, case management services focused on independent living skills, housing stabilization, budgeting and financial literacy, community integration, problem solving, developing coping skills, etc.

b. Offer guidance and support throughout the housing search process, application and lease signing, move-in, and housing stabilization.

c. Provide strengths-based, client-driven case management that facilitates individualized service plans addressing short-term and long-term goals.

d. Utilize evidence-based practices in service delivery such as Trauma-Informed Care, Housing First, Motivational Interviewing, Harm Reduction, and Critical Time Intervention.

e. Work collaboratively with clients to develop and update housing stability plans, based on assessments conducted, to assist participants to obtain or maintain permanent housing.

f. Conduct crisis assessments and interventions or facilitate connections to appropriate resources.

g. Utilize a variety of interventions to assist participants with overcoming barriers to housing stability, including increasing income and benefits.

h. Advocate on behalf of program participants with landlords to overcome any issues or challenges to securing and maintaining suitable housing.

i. Participate in case conferencing, staff meetings, and training.

j. Maintain face to face contact with clients, bi-weekly at a minimum, to review case plan and ensure compliance with program policies and procedures. Other case management contacts will be necessary, and frequency/intensity of work with clients will be determined by individual need and progress.

k. Maintain accurate documentation of case management services as set forth by the program contract and SAMMinistries’ policies, including compliance with HIPAA policies and practices.

l. Complete intake, assessment, service plans in coordination with client and within the documentation standards set forth by the program contract and SAMMinistries.

II. GENERAL EXPECTATIONS

a. Establish goals, priorities and timelines on a regular basis, ensuring timely and efficient management and completion of all tasks.

b. Communicate challenges with the Permanent Supportive Housing Program Manager and/or the Vice President of Supportive Housing.

c. Attend staff meetings and participate in organization-wide planning activities.

d. Handle other tasks assigned by the Permanent Supportive Housing Program Manager and/or the Vice President of Supportive Housing.

e. Keep up to date on compliance best practices and applicable government legislation by reading industry publications, attending workshops, seminars, and conferences.

f. Undertake all activities with the highest ethical standards.

EDUCATION and/or EXPERIENCE

Bachelor’s Degree in Social Work or related field and demonstrated knowledge and/or experience with housing and case management techniques, trauma-informed care, housing first, motivational interviewing, crisis intervention techniques, harm reduction strategies, critical time intervention, etc. Two-years of case management experience and experience using the Homeless Management Information System (HMIS) is preferred. Experience working in homeless services, mental health, substance use/ co-occurring disorders or with vulnerable populations a plus. Highly motivated self-starter with the ability to coordinate projects/tasks simultaneously; ability to work independently and within a team environment and exercise mature judgment.

LANGUAGE SKILLS

It is imperative that the person in this position possess strong interpersonal, organizational, communication and computer literacy skills; strong attention to detail, accuracy and capable of meeting deadlines; ability to read, analyze, and interpret business periodicals, professional journals, technical procedures, and/or governmental regulations; ability to write business correspondence, and policies; ability to effectively present information and respond to questions from employees, prospective employees, and the general public. Bilingual (Spanish) preferred.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

CERTIFICATES, LICENSES, REGISTRATIONS

Candidate must have a valid Texas Driver's License, a good driving record, reliable transportation and proper insurance coverage on automobile used for work. Monthly mileage reimbursed for applicable and documented work-related mileage.

OTHER SKILLS AND ABILITIES

Ability to operate a computer, copier, fax machine, and a telephone with intercom. Ability to work in Microsoft Windows XP and Office Suite applications; a willingness to learn new programs and applications is essential; ability to follow instructions, think conceptually, set priorities and interface effectively with staff; ability to coordinate work requirements and to handle several projects simultaneously; ability to work conscientiously without supervision; must have excellent written, verbal and interpersonal communication skills and public speaking ability; ability to maintain strict confidentiality and interact well with all constituencies; ability to work independently but also be flexible in providing assistance as needed.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and the ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The work environment is indoors and outdoors as needed. The noise level in the work environment is usually low. Workload may dictate work hours in excess of 40 hours per week.

EEO

SAMMinistries provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, SAMMinistries complies with applicable state and local laws governing nondiscrimination in employment in every location in which the organization has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.