Help Desk Technician

$21 per hour

Treasure Island Resort & Casino

*Please note: a resume is required for this position*
Grave Shift Position - 11:00pm - 9:00am
Pay Rate: $21.00 an hour with $2.00 an hour additional shift differential on swing and grave shift
SUMMARY: Provide first level support to team members on a variety of computer and network related issues. Responsible for a high level of guest service as described in your departments guest service standards.
ESSENTIAL DUTIES AND RESPONSIBILITIES

Log, troubleshoot, diagnose, assign track and follow up on Help Desk calls and requests
Facilitate the problem solving process between the end user and IT staff in order to expedient problem resolution
Escalate issues as appropriate
Provide end user support of hardware and software systems
Maintain, review and update department documentation, problem and solution documentation and procedures and processes
Maintain files for IT service requests
Ensure proper protocols are followed for all submitted requests
Track application and system documentation as well as training materials
Monitor the Help Desk ticketing system and ensure all work orders are assigned, updated and handled according to Help Desk procedures
Effectively train end-users to maximize the use of their systems
Provide technical support for multiple locations

KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES
Knowledge and Certification
Required:

2-year degree in IT or related field or equivalent Help Desk experience

Skills
Required:

Demonstrated skills using software tools, and hardware / software troubleshooting skills
Accurate and detail-oriented
Highly organized and ability to adapt quickly to changing priorities
Excellent written, verbal and interpersonal communication skills and the ability to work in a team environment
Excellent problem solving skills
Strong technical understanding of technology, including various hardware, software and networking systems

Abilities
Required:

Ability to work fast and efficiently
Ability to follow established dress code policies and practice good personal hygiene
Ability to interact with guests, coworkers and management in a professional and courteous manner
Ability to independently complete multiple tasks in a professional manner
Ability to speak in a clear, concise and pleasant voice

REQUIRED TRAINING

Treasure Island guest service training
Any position-related training as determined by department manager

PHYSICAL DEMANDS

Must be able to sit for long periods of time with moderate amounts of walking and standing
Must be able to push, pull and grasp objects routinely
Must have the ability to independently lift 25+ pounds routinely
Must have manual dexterity necessary to manipulate computer equipment and related peripherals
Must be able to perform repetitive hand and wrist motions
Must have good eye hand coordination

WORKING ENVIRONMENT

Work is performed primarily in the administration building but may include going onto the gaming floor, which has flashing lights, frequent loud noises and cigarette smoke, and outdoors for events
Must be able to work in cramped, tight quarters
Must be willing to work a flexible schedule including all shifts, weekends and holidays
Occasionally overtime may be required
Extensive computer use

Apply

Vacancy posted 6 hours ago

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