Sales Operation Manager, Advertising

At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business.Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.Sales Operations Manager, AdvertisingThe Expedia Group Advertising (EGA) Field Operations team plays a critical role in enabling business growth through scalable processes, effective systems, and operational excellence. We partner closely with Sales, Marketing, Salesforce, Analytics, and Ad Operations teams to improve productivity, streamline workflows, and deliver data-driven solutions that help the organization operate more efficiently.We are seeking a Sales Operations Manager, Advertising to lead complex operational initiatives that improve sales effectiveness and support business scale. In this role, you will evaluate current processes, identify opportunities for improvement, design and implement solutions, and measure success through data and performance analysis.You will be responsible for initiatives that span lead and opportunity management, account planning, go-to-market processes, workflow automation, reporting, analytics, and business transformation efforts. Working cross-functionally, you will influence stakeholders across the organization and help shape the future of our advertising sales operations strategy.In this role, you willDesign, implement, and optimize workflows and operational processes that improve sales productivity, efficiency, and effectivenessPartner with Sales, Marketing, Salesforce, Analytics, and Ad Operations teams to gather requirements, identify business challenges, and develop scalable solutionsLead initiatives related to lead management, opportunity workflows, account design, account planning, and go-to-market processes for new products and solutionsEvaluate and implement automation, reporting, and data-driven tools that improve operational performance and decision-makingInvestigate business challenges, analyze data, and translate findings into actionable recommendations and business requirementsMeasure the effectiveness of programs and process improvements through data analysis, stakeholder feedback, and performance metricsDevelop business cases and quantify opportunities to support investments in process improvements and operational enhancementsLead complex cross-functional projects, establish project plans, define milestones, and drive execution against business objectivesServe as a trusted advisor to stakeholders and senior leaders by providing operational expertise and strategic recommendationsIdentify project risks, develop mitigation plans, manage budgets where applicable, and communicate progress to stakeholdersCreate clear and effective communication materials, documentation, presentations, policies, and training resourcesSupport change management and adoption efforts by partnering with internal teams on training and enablement initiativesCollaborate with Field Operations partners responsible for sales planning, territory design, compensation programs, incentives, and sales enablement to drive broader operational successMaintain awareness of advertising, technology, travel, and media industry trends to identify opportunities for process innovation and continuous improvementExperience and qualificationsBachelor's degree, Master's degree, or equivalent professional experience5+ years of relevant experience with a Bachelor's degree or 3+ years of relevant experience with a Master's degreeAdvanced Salesforce expertise, including experience as a Salesforce power user or administratorStrong analytical skills with advanced Excel proficiency and working knowledge of SQL and AI-enabled data analysis toolsDemonstrated ability to influence and communicate effectively with senior leaders and cross-functional stakeholdersExperience managing multiple complex programs simultaneously while maintaining strong project documentation and organizational rigorStrong program and project management skills, including planning, prioritization, execution, and change managementExperience analyzing business processes, identifying operational improvements, and implementing scalable solutionsFamiliarity with technology, travel, advertising, media, or related industriesStrong business acumen with experience partnering closely with sales and marketing organizationsAbility to apply business strategy and customer needs to process, technology, and operational design decisionsExcellent written and verbal communication skills with the ability to tailor messaging for diverse audiencesProven ability to navigate ambiguity, solve complex problems, and drive measurable business outcomesExperience building stakeholder relationships and influencing decisions without direct authorityStrong attention to detail combined with the ability to balance strategic thinking and operational executionAnalysis and performanceInvestigate questions and business challenges to establish facts, reach conclusions, and summarize findings into requirements while owning or helping design solutionsIdentify methods for collecting data, perform analyses, and articulate findings to evaluate the impact of process changesUse an understanding of current business processes, objectives, and challenges to recommend solutions and improvementsMeasure stakeholder satisfaction and the efficiency and effectiveness of programs and processes using surveys, questionnaires, and other data collection methodsIdentify and leverage existing data sources to evaluate business performance and operational effectivenessSize opportunities and develop business cases to support change initiatives and associated investmentsProject and stakeholder managementLead increasingly complex non-technical projects and support adaptive programs operating in ambiguous environmentsAct as a trusted advisor to team members, stakeholders, and leadershipIdentify resource needs for projects and make recommendations regarding people, technology, partners, and other support requirementsEstablish and maintain stakeholder trust by effectively addressing concerns and advocating for long-term business interestsEnsure business requirements are completed according to defined specifications and designsDevelop project schedules, define timelines, prioritize tasks, and drive achievement of key milestonesKeep stakeholders informed of progress, risks, and changes that may impact project deliveryProactively manage project risks through anticipation, mitigation planning, and ongoing monitoringCreate, track, and report on project budgets when applicableTailor communication style, content, and format to effectively engage different audiencesBusiness, technology, and industry understandingDevelop awareness of industry trends, challenges, and emerging concepts relevant to advertising, technology, media, and travelBuild a broad understanding of industry products, services, and their applications while evaluating associated opportunities and tradeoffsHelp stakeholders explore and understand broader business challenges and opportunitiesDemonstrate understanding of complex information, including legal, operational risk, and regulatory considerations, and clearly communicate key takeawaysCreate clear, concise, and organized communication materials including policies, procedures, guidelines, presentations, and organizational communicationsAdapt messaging and delivery methods to meet the needs and understanding levels of different audiences while appropriately simplifying technical conceptsThe total cash range for this position in Seattle is $110,500.00 to $155,000.00. Employees in this role have the potential to increase their pay up to $177,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role. Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.Benefits and perksExpedia Group offers benefits and perks designed to support employees and their families, including medical, dental, and vision coverage, paid time off, an Employee Assistance Program, wellness and travel reimbursement, travel discounts, and International Airlines Travel Agent Network (IATAN) membership. Learn more about life at Expedia Group at .Accommodation requestsExpedia Group is committed to providing an inclusive and accessible recruiting experience. If you need an accommodation or adjustment due to a disability during the application or recruiting process, please submit a request at .About Expedia GroupExpedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings. Across our brands and business, we help travelers explore the world with confidence and ease.Important noticeEmployment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never share sensitive personal information unless you are confident of the recipient. Expedia Group does not extend job offers via email or messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official place to find and apply for roles is .Equal OpportunityExpedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.SummaryLocation: Washington - Seattle CampusType: Full time