Collections Team Member II - Repossession, Hybrid Marlboro MA, Full-Time

Description

Under the general direction of the Collections Team Leader, the Repossession Coordinator is responsible for the day-to day administration of the repossession and remarketing process. The administrative process includes calling delinquent members to arrange for payments and work with vendors to ensure collateral is located and retrieved from members that are unwilling to pay. The main objective of the role is to resolve member delinquency and avoid repossession of the collateral to minimize losses to DCU and maintain financial soundness goals.

What You'll Do:

• Adhere to collection and repossession procedures to ensure they are carried out according to established guidelines.
• Review accounts submitted for repossession (voluntary and involuntary) and determine whether an approval or denial should be rendered in accordance with the business rules.
• Attempt to contact members prior to assigning an account for repossession to attempt to cure the delinquency and mitigate losses for the credit union.
• Assigns repossessions to the vendors timely
• Document collections package with appropriate notes regarding repossession decision, condition reports, status and value of the collateral
• Make recommendations to the Repossession Specialist and Team Leader whether vehicles should be repossessed from impound or storage or referred for replevin
• Build professional working relationships with vendors and review their performance
• Accurately maintain daily, weekly, and monthly reports pertaining to repossession assignments
• Utilize sound judgment to determine outstanding repossession assignments, repossession claims, submit for skip claims etc.
• Process redemptions per the established procedures and guidelines
• Assist with training new and existing staff in skip tracing, repossession and recovery processes
• Stay current on repossession laws and regulations
• Makes recommendations for improvement of departmental policies, procedures, and internal controls.
• Review and/or approve bids for sale of collateral, if necessary
• Audits receipt of sales proceeds from vendors after sale of collateral
• Review vendor invoices for accuracy and reasonableness and prepare them for management approval
• Make collection calls to assist with departmental goals, as and when necessary.
• Perform other job related duties assigned by Manager(s)

Essential Skills: 

• Previous consumer collections and/or skip tracing experience preferred
• Previous experience in a financial institution or credit union a plus
• Excellent written and verbal communication skills
• Ability to perform multiple tasks and meet critical deadlines while maintaining accuracy and quality
• Well organized, effective time management, prioritize and manage workload for optimum efficiency
• Strong command of Microsoft Office, particularly with Microsoft Excel

Location : Marlborough, MA 

Target Compensation: $21.50-$24.00 per hour

Schedule: Monday through Friday 8a-5p (40 hrs)

 

Who We Are:  

What makes First Tech different? Click here to learn more!  

Every great journey begins with a bold idea—and ours is no different. First Tech and DCU were founded on the belief that financial solutions should put people first. That belief has fueled decades of innovation and service, rooted in the tech sector and expanding to support members from all walks of life.  

  Employees are eligible for:

• Traditional medical, dental, and vision coverage
• Generous 401(k) match
• Paid Time Off: - You’ll accrue up to 15 days in your first year. In addition, you’ll receive 40 hours of sick time and 3 personal days, which refresh annually
• Paid federal holidays
• Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility subject to standard account requirements and underwriting criteria

 

Employment Statements:  

First Tech is an equal opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.  

If you’re applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to View email address on click.appcast.io and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address

First Tech is not currently offering Visa transfer/ sponsorship for this position.  

#INDHI

Who We Are:

What makes First Tech different? Click here to learn more!

Every great journey begins with a bold idea—and ours is no different. First Tech and DCU were founded on the belief that financial solutions should put people first. That belief has fueled decades of innovation and service, rooted in the tech sector and expanding to support members from all walks of life.

Employees are eligible for:

• Traditional medical, dental, and vision coverage
• Generous 401(k) match
• Paid Time Off: You'll accrue up to 15 days in your first year. In addition, you'll receive 40 hours of sick time and 3 personal days, which refresh annually
• Paid federal holidays
• Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility subject to standard account requirements and underwriting criteria)

Employment Statements:

First Tech is an equal opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

If you're applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to View email address on click.appcast.io and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.

First Tech is not currently offering Visa transfer/sponsorship for this position.

First Tech Federal Credit Union