Customer Service Representative

Customer Service Representative

A career at Summit Electric Supply is more than a job. You're investing in a brighter, more sustainable future together and joining a team that makes a real difference for our customers. Summit Electric Supply offers electrical products and services to contractors. If it helps bring electricity to an office, home, factory, or other building – you can find it here. We operate throughout Arizona, New Mexico, Texas, and Louisiana and are part of the Sonepar group, the world's #1 electrical distributor with over 45,000 associates around the globe. Being "Powered by Difference" means we respect and value diverse perspectives. Within Summit Electric Supply we offer a supportive culture and great benefits, and as part of the larger Sonepar group, we can offer exciting opportunities to grow your career.

Title: Customer Service Representative (CSR)

Reports to: CSR Supervisor, Operations Manager or Service Center Manager

Customers served: External -- Customers, vendors, manufacturers' representatives, and other suppliers. Internal – Summit's warehouse and counter sales associates, Account Managers, Operations Manager and Service Center Manager

Role Summary

The Customer Service Representative (CSR) is primarily responsible for assisting Summit's customers over the phone, internet, email or in person and works closely with the Service Center sales staff to ensure a high level of customer service. Thoroughly understand all product capabilities, features, and benefits as well as Summit's market conditions, product warranties and services. Develop new and existing customer relationships by providing Summit solutions and products to meet the customers' needs. Assist customers over the phone or via internet with orders, quotations, and product questions. Negotiate profitable pricing with both customers and suppliers. Proactively follow up on customer orders, challenges, and needs. Resolve customer concerns and issues as efficiently and effectively as possible. Assist counter and warehouse associates as needed.

Essential Qualifications and Experience

Excellent interpersonal and communication skills, both oral and written. Time management – ability to organize and manage multiple priorities and meet deadlines. Flexibility – ability to effectively adapt to change. High school diploma or GED. Beneficial Skills and Experience Ability to perform duties with minimal supervision. Completion of Bronze, Silver, or Gold of the National Association of Electrical Distributors' Education Program (EPEC) 3 or more years of counter sales experience or inside sales experience with an electrical distributor or thorough knowledge of electrical tools, supplies and equipment. Physical Challenges Consistent sitting for hours at a time. Consistent use of keyboard and mouse. Must be able to lift 5 pounds on a regular and consistent basis. Ability to climb stairs on occasion. Majority of job is located inside office during regular office hours of operation. Direct Reports: No direct reports FLSA Status : Non-exempt hourly

What We Offer You

We offer great family-friendly benefits to full-time associates: Healthcare plans Dental & vision Paid time off Paid parental leave 401(k) retirement savings with company match Professional and personal development programs Opportunity to become a shareholder Employer-paid short- and long-term disability Employer-paid life insurance for spouse and dependents Robust wellness program Gym reimbursement Employee Referral Program Employee Assistance Program (EAP) Summit Electric Supply offers tuition reimbursement, and earned wage access. We're proud to be a military-friendly company, and our many employee resource groups (ERGs) help you make connections and feel supported.