Manager, AI Deployment - AMER

About the Team The AI Deployment & Adoption team turns breakthrough AI products into enterprise-scale impact. We work closely with customers to operationalize OpenAI’s technology by helping organizations move from experimentation to real-world transformation. We accelerate delivery and shape how OpenAI’s products drive value in production. We partner with Sales, Technical Success, and Product to bring frontier AI safely and successfully to market. About the Role We are seeking a senior technical leader to manage and scale a high-performing team of AI Deployment Managers. The AI Deployment Manager team (ADM) focuses on deploying ChatGPT Enterprise and driving activation and adoption through structured onboarding, training, and change management playbooks. ADMs are also responsible for the technical deployment of ChatGPT, including integrating connectors, Codex, custom GPTs, and other advanced capabilities we continue to release. In this role, you will guide team strategy, ensure strong execution and technical hiring and rigor, and cultivate deep customer relationships. You will stay close to the field while developing mechanisms that support scale, excellence, consistency, and operational rigor across the team. This role is based in New York or San Francisco and follows a hybrid schedule of three days per week in office. Regional travel is expected. In This Role, You Will Own the strategy and operating model for the deployment team, ensuring alignment with OpenAI’s objectives and customer needs. Hire, lead, mentor, and develop a high-performing team of deployment managers, ensuring strong technical foundations and customer outcomes while achieving scale. Oversee the successful deployment and adoption of OpenAI products across a diverse portfolio of enterprises, digital native organizations, and high-growth companies. Represent the voice of customers to influence product development and commercial strategy. Establish operating rhythms for the team (e.g., leadership rollups, knowledge-sharing forums, and best-practice exchange) to ensure consistency and scalability. Develop scalable programs, playbooks, and operating mechanisms. Partner cross-functionally with Sales, Solutions Architecture, Solutions Engineering, and Product to ensure a unified customer experience. You’ll Thrive in This Role If You 8+ years of experience leading technical teams, including 3+ years managing post-sales technical deployment functions, customer engineering, or technical professional services, in enterprise SaaS or AI environments. Proven track record scaling technical teams in high-growth environments, with proven success in scaling operating models. Have experience designing or owning coverage models, staffing strategies, and engagement frameworks for post-sales technical teams. Proven ability to engage and influence executive stakeholders within complex global organizations. Are a strong communicator who can bridge technical and business conversations. Have experience with Generative AI (preferred) or adjacent SaaS platforms. Operate with humility, ownership, and a willingness to do what it takes to make customers and the team successful. About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. For additional information, please see OpenAI’s Affidavit Of Equal Employment Opportunity and affirmative Action Policy Statement. Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations. To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form. No response will be provided to inquiries unrelated to job posting compliance. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link. OpenAI Global Applicant Privacy Policy At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology. Compensation $300K - Offers Equity The base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If the role is non-exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance-related bonuses for eligible employees, and the following benefits. Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit) 401(k) retirement plan with employer match Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks) Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law) Mental health and wellness support Employer-paid basic life and disability coverage Annual learning and development stipend to fuel your professional growth Daily meals in our offices, and meal delivery credits as eligible Relocation support for eligible employees Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided. More details about our benefits are available to candidates during the hiring process. This role is at-will and OpenAI reserves the right to modify base pay and other compensation components at any time based on individual performance, team or company results, or market conditions. #J-18808-Ljbffr Dormont Manufacturing Co