Patient Service Representative South Providence Urgent Care Full Time

Patient Service Representative

MU Health Care is searching for a Patient Service Representative who embodies compassion and collaboration. Join us in creating an exceptional patient experience where your warm demeanor and problem-solving skills shine. As a Patient Service Representative, you'll be the friendly face that patients and families encounter, ensuring their comfort and addressing any concerns. You'll play a crucial role in maintaining organized and inviting spaces, reflecting our commitment to quality care. Embrace our Culture of Yes to Care, Deliver, Innovate, and Serve as you manage patient interactions, medical records, and cutting-edge technology. If you're excited to contribute to a patient-centric healthcare future, apply now and be a part of our transformative team.

MU Health Care is proud to be named one of Forbes' Best-in-State Employers seven years in a row, and that's largely a result of the incredible culture and team we've built. At MU Health Care, we have an inspired, hard-working and collaborative environment driven by our mission to save and improve lives. Here, we believe anything is possible and rally around solutions. We celebrate innovation and offer opportunities to be a part of something bigger to have a voice and role in the work that is serving our community and changing the field of medicine.

Our academic health system the only in mid-Missouri is home to seven hospitals, including the region's only Level 1 Trauma Center and region's only Children's Hospital, as well as over 90 specialty clinics. Here you can define your career among our many clinical and nonclinical positions with growth, opportunity and support every step of the way.

Employee benefits include health, vision and dental insurance coverage starting day one, generous paid leave and paid time off, multiple retirement options, tuition assistance for employees and immediate family members, and discounts on cell phone plans, rental cars, gyms, hotels and more.

Detailed job description includes collaborating with patients, families and/or staff in handling and resolving problems that may occur during the course of visit, communicating any expected delays to patient and ancillary service departments, greeting, escorting, and answering phone system, handling and/or directing calls to appropriate area, and placing calls as requested by supervisor. Use excellent guest relations skills in all interactions with patients, visitors and staff. Maintain the general appearance of the waiting room, reception area, and offices; straighten magazines, chairs and other light furniture. Maintain working knowledge of all office equipment, fax, copiers, phones, etc. Request, prepare and ensure the completeness of the patient medical record and physician orders. Understand and subscribes to the Culture of Yes to Care, Deliver, Innovate, and Serve our patients.

Required qualifications include a high school diploma or an equivalent combination of education and experience from which comparable knowledge, skills and abilities can be acquired, and six (6) months of experience with frontline customer service and guest relations duties and skills. Preferred qualifications include prior experience in a health care setting, hospital admissions, registration, medical office, and use of medical terminology.

The physical demands described here are representative of those that must be met with or without reasonable accommodation. The performance of these physical demands is an essential function of the job. This position is very active and may require ambulating, remaining in a stationary position and positioning self to reach and/or move objects above the shoulders and below the knees. The employee may frequently lift and/or move objects up to 10 lbs. and occasionally move objects up to 25 lbs.

The University of Missouri is an Equal Opportunity Employer.