Field Service Technician

Job Description

Job Description

Pay: $19.00 - $22.00 per hour

Pella Windows & Doors of Dayton

FIELD SERVICE TECHNICIAN

Job Summary

We are looking for a driven, self-disciplined, self-motivated individual that will be responsible for providing quality service visits to customers to inspect, repair and/or adjust Pella windows and doors in the field. Providing solutions to our customers’ needs is a key component in upholding the reputation of the Pella brand. If you’re a determined individual with confidence and thrive on a challenge, we want you on our team!

General Responsibilities

· Treat people the way you want to be treated.

· Value customer relationships and go the extra mile to satisfy them.

· Carry yourself in a manner which represents Pella as the #1 brand in the market.

· Exceed customer expectations

· Handle customer requests or concerns in a timely manner.

· Adhere to all policies and exhibit the highest standard of personal ethics.

· Performs and completes service tasks as assigned, on Pella products in the field

· Problem solves and diagnoses difficult issues in the field.

· Provides customers with helpful information on the care, operation and maintenance of their Pella products.

· Generates and updates all required service-related documentation following a service visit so that additional service calls can be scheduled, if necessary, and billing or credit can be completed.

· Conducts any necessary follow-up service work and communication to resolve all assigned service tickets.

· Performs job site walk-through and completes necessary documentation, identifies items that need attention or correction prior to project finalization.

· Collects payment from customer as required.

· Identifies and orders parts for follow-up service calls, and coordinates with the internal CSR team as necessary.

· Maintains assigned vehicle and coordinates with Manager as needed on vehicle maintenance requirements.

· Performs any other necessary task assigned by the direct manager/supervisor.

· Seeks out continuous improvement opportunities related to service processes

· Meets company safety requirements by keeping work area neat and clean, following safety precautions, and utilizing required personal protective equipment (i.e., shoes, safety glasses, fall protection, etc.), and reporting any safety issues to the manager

Success Factors

· Customer focused

· Detail oriented

· Good communication skills

· Self-driven

· Problem solving skills

· Independent

· Organizational and time management skills, allowing for multitasking ability

· Strong work ethic

Job Qualifications and Requirements

· High School Diploma or GED

· Field service experience preferred

· Valid driver’s license

· Prior experience with power tools and basic hand tools preferred

· Prior knowledge of general construction applications and terminology and/or window and door applications or components is preferable

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance