Transportation Security Officer (TSO)

Transportation Security Officer

Transportation Security Officers are responsible for providing security and protection of travelers across all transportation sectors in a courteous and professional manner. Their duties may also extend to securing high-profile events, important figures and/or anything that includes or impacts our transportation systems.

Transportation Security Officers (TSOs) provide security and protection of air travelers, airports and aircraft in a courteous and professional manner. This includes:

• Operating various screening equipment and technology to identify dangerous objects in baggage, cargo and on passengers, and preventing those objects from being transported onto aircraft.
• Performing searches and screening, which may include physical interaction with passengers (e.g., pat-downs, search of property, etc.), conducting bag searches and lifting/carrying bags, bins, and property weighing up to 50lbs.
• Controlling terminal entry and exit points.
• Interacting with the public, giving directions and responding to inquiries.
• Maintaining focus and awareness while working in a stressful environment which includes noise from alarms, machinery and people, crowd distractions, time pressure, and disruptive and angry passengers, in order to preserve the professional ability to identify and locate potentially life threatening or mass destruction devices, and to make effective decisions in both crisis and routine situations.
• Engaging in continuous development of critical thinking skills, necessary to mitigate actual and potential security threats, by identifying, evaluating, and applying appropriate situational options and approaches. This may include application of risk-based security screening protocols that vary based on program requirements.
• Retaining and implementing knowledge of all applicable Standard Operating Procedures, demonstrating responsible and dependable behavior, and is open to change and adapts to new information or unexpected obstacles.

NOTE: Employees occupying frontline positions, i.e., individuals occupying positions that involve contact with the traveling public on a regular and recurring basis, may be required to wear TSA approved and issued personal protective equipment (PPE). This requirement is in place to address the COVID-19 pandemic and comply with Executive Order 13991 and TSA's Pandemic and Emerging Infectious Disease and Workforce Protection Plan. PPE includes TSA issued surgical masks, face shields, and nitrile gloves. At TSA, the health and safety of our employees is a top priority.

Applicants must meet these qualifications in order to be further evaluated in the TSO hiring process:

• Have a high school diploma, General Educational Development (GED), High School Equivalency Test (HiSET), or Test Assessing Secondary Completion (TASC) credential OR at least one year of full-time work experience in the security industry, aviation screening, or as an X-ray technician
• Be proficient in the English language (i.e., able to read, write, speak, and comprehend)

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. DHS offers competitive salaries and an attractive benefits package, including: health, dental, vision, life, and long-term care insurance; retirement plan; Thrift Savings Plan [similar to a 401(k)]; Flexible Spending Account; Employee Assistance Program; personal leave days; and paid federal holidays. Other benefits may include: uniform allowance; health and wellness programs; transportation subsidies; and tuition reimbursement. DHS is committed to employee development and offers a variety of employee training and developmental opportunities.