Customer Service Advisor
Airswift
One of our major oil and gas clients is seeking a Customer Service to work on a 12 - month assignment in their facilities in the Woodlands, TX. Job Responsibilities:
- This position works in a fast- passed and collaborative team environment to ensure delivery of excellent customer service through fast and accurate processing of orders, communication, and coordination with other departments to resolve inquiries.
- Builds sustainable relationships, and trust with customer accounts through open and interactive communication.
- Deliver excellent customer service by being reliable, responsive, empathic & competent.
- Manages open orders by adhering to established internal processes & procedures to ensure consistency within the department.
- Establishes and maintains effective communication with customers, responding to inquiries on orders, products and assisting with general information.
- Send shipping documents to customers prior to delivery to ensure the customer has all paperwork needed to offload.
- Serves as primary point of contact with existing key accounts.
- Works with accounts from placement of order through delivery.
- Responsible to ensure alignment of customer PO details with the order (accurate legal entity, Incoterms, payments terms, pricing).
- Works closely with sales team to understand trends and identify growth opportunities and upcoming projects.
- Enters and manages non-conformance for their customer in a timely manner.
- Coordinates all internal communication to assigned accounts.
- Expert in system requirements, policies, and procedures as outlined in our quality and business management guidelines.
- Support coworkers in best practices and teamwork toward achieving exceptional customer experience.
- Acknowledge & process new purchase orders within 24 hours.
- Portrays a positive and professional image of the company and self with interacting with customers and colleagues.
- Coordinate nonconformance customer complaints to provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
- Establishes and maintains effective communication with customers, responding to inquiries about products and assisting with general information.
- Manage and optimize all processes under your responsibility taking into consideration Quality, Legality and Food Safety (if applicable) and client needs on company's family of products and services.
- Proactively communicate with planning, logistics, manufacturing, credit, and sales to ensure smooth delivery of orders while anticipating any issues or potential delays.
- 3-5 years or relevant work experience.
- Proficient in Microsoft Excel, Microsoft Word, and Outlook.
- Ability to resolve difficult and complex issues and to work with cross-functional departments.
- Demonstrate organizational skills.
- Demonstrate sense of urgency, flexibility, and adaptability.
- Proven ability to multi-task in a fast-paced and often high stressed environment.
- Willing to meet and exceed customer expectations daily with willingness to "own" situations as they arise.
- Chemical or Oil/Gas Industry.
Vacancy posted 7 hours ago
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