Desktop Support Technician

This range is provided by eTeam. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $21.00/hr - $21.00/hr Technical Recruiter @ eTeam | Talent Acquisition Strategies Position: Desktop Support Tech Location: Germantown MD 20874 Duration: 6 Months Pay Rate: $20/hr. w2 Summary: Laptop, Desktop, Printer, Video Conferencing devices (Zoom/Teams) and mobile device (iOS) support Knowledge of Intune device Management, Office365 Smart hand for Network device Responsibilities Performs basic and moderately complex troubleshooting and repair activities, typically associated with an end-user environment, including but not limited to PCs, desktops, laptops, tablets, and printers. Provide support to client-identified VIPs Responds to change management requests, including installing new PC equipment, providing end-user desk-side support, and other related activities. Perform Install/Move/Add or Change (IMAC) activities. Perform all assigned desk-side support activities Display outstanding technical and professional services skills at all times Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines Proactively communicate with the end user and service desk personnel regarding arrival times, repair time estimates, and the status of the repair Understands and follows all documented service operations policies and procedures. Other duties or certifications may be assigned to meet business needs Education and Experience: Typically requires technical school certification or equivalent of 2-4 years of relevant experience Certifications and Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware systems Understanding of ITIL methodologies A+ certification is desired May require additional customer-specific certifications or training as required Employment type: Contract Job function: Information Technology Industries: Staffing and Recruiting #J-18808-Ljbffr