Field Service Technician II - Robotics

About the Role

What You’ll Do

• Respond to dispatched onsite service incidents and complete approved troubleshooting, repair, testing, and return-to-service activities.
• Diagnose mechanical, electrical, sensor, charging, docking, connectivity, configuration, and operational issues using structured troubleshooting methods.
• Replace approved field-serviceable components, record parts and serial numbers, and verify operation after repair.
• Complete preventive maintenance inspections, cleaning, permitted adjustments, calibrations, software or firmware checks, and operational tests.
• Stage robots, docks, chargers, accessories, consumables, safety materials, and deployment tools; document freight or product damage.
• Assist with site assessments, VSLAM/LiDAR/marker mapping, route and coverage configuration, commissioning, integrations, acceptance testing, and go-live support under qualified supervision.
• Conduct repeat route and coverage tests under realistic site conditions and document issues requiring adjustment or escalation.
• Support customer and operator training on startup, normal operation, charging, docking, consumables, routine fault recovery, and escalation procedures.
• Complete accurate and timely service reports, tickets, labor and travel entries, expense records, photographs, test results, and customer acknowledgments.
• Maintain assigned tools, diagnostic equipment, PPE, field spares, consumables, and vehicle stock.

Required Qualifications

• One to three years of relevant field service, equipment maintenance, electronics, IT field support, robotics, automation, mechatronics, industrial maintenance, equipment repair, or similar hands-on experience; an associate degree, technical diploma, military technical training, apprenticeship, or related certificate with meaningful hands-on experience may substitute.
• High school diploma or GED.
• Demonstrated mechanical and electromechanical aptitude.
• Ability to safely use common hand tools, meters, diagnostic tools, and manufacturer-approved service equipment.
• Basic understanding of electrical circuits, connectors, batteries, sensors, motors, charging systems, and component replacement.
• Working knowledge of IP addressing, Wi-Fi, access points, signal coverage, MAC addresses, and basic connectivity troubleshooting.
• Ability to follow technical manuals, diagrams, checklists, service bulletins, and escalation procedures.
• Clear customer-facing communication and professional written documentation skills.
• Valid driver’s license and an insurable driving record appropriate for business travel.
• Ability to travel and work independently at customer sites.

Preferred Qualifications

• Experience with robotics, AMRs/AGVs, industrial cleaning equipment, automation, electronics repair, material-handling systems, or field service.
• Familiarity with LiDAR, VSLAM, markers, mapping, docking, fleet configuration, IoT devices, APIs, low-voltage controls, elevators, automatic doors, or gates.
• Experience with CMMS, ticketing, asset-management, remote-support, or field-service platforms.
• Ability to read wiring diagrams, schematics, or technical drawings.
• OSHA 10, electrical-safety/LOTO, CompTIA A+/Network+, mechatronics, industrial-maintenance, electronics, or OEM certifications.
• Experience training equipment operators or customer maintenance personnel.

Travel and Work Environment

• Approximately 40%–60% travel, based on deployment and service demand, with overnight travel regularly possible.
• Regional travel is primary; national assignments may occur as the service footprint expands.
• Occasional early-morning, evening, weekend, or urgent onsite work may be required.
• Work may take place in warehouses, factories, distribution centers, hospitality environments, commercial buildings, parking facilities, and active customer operations.
• With or without reasonable accommodation, the employee must be able to safely use tools; access service panels; stand, walk, bend, and kneel; and handle job-required tools, parts, and accessories. Carts, team lifting, or mechanical assistance will be used when appropriate.

Compensation and Growth

What Success Looks Like

• Safe, timely completion of assigned service and preventive-maintenance visits.
• Strong first-visit restoration and low repeat-incident rates for work within Tier 2 authority.
• Accurate, complete, and timely service documentation.
• Reliable parts, tools, warranty-return, and vehicle-stock control.
• Successful route tests, commissioning checklists, customer handoffs, and operator training.
• Appropriate escalation with complete evidence, correct urgency, and no avoidable delay.

Join Impact Robotics

Thank you for your interest in Impact Workforce Solutions, we are proud to be an Equal Employment Opportunity Employer and participate in the E-Verify eligibility confirmation program.