Dispatch Coordinator

Dispatch Coordinator

At SERVPRO of Minnetonka, we restore homes and businesses after fire, water, mold, and storm damage. Every emergency begins with a phone call, and that's where you come in. As our Dispatch Coordinator, you'll be the first point of contact for customers experiencing one of the most stressful moments of their lives. Your ability to listen, gather critical information, reassure customers, and quickly coordinate our response team makes all the difference. This is a fully remote, work-from-home position where you'll stay connected with our Operations, Office, and Production teams while helping ensure every customer receives a fast, professional response. If you're organized, compassionate, tech-savvy, and love keeping things moving, we'd love to meet you.

What You'll Do

• Answer incoming emergency and customer service calls with professionalism, empathy, and confidence.
• Gather accurate information to ensure the right crews are dispatched quickly and efficiently.
• Schedule emergency response and restoration services using our job management software.
• Coordinate daily technician schedules and make real-time adjustments as priorities change.
• Follow up with customers throughout the restoration process to provide updates and exceptional service.
• Maintain detailed and accurate job documentation and data entry.
• Handle general customer inquiries, past service requests, and routine office communications.
• Collaborate remotely with our Operations, Business Development, and Production teams to ensure a seamless customer experience.
• Assist with additional administrative and customer service responsibilities as needed.

What We're Looking For

• Calm and composed under pressure
• Friendly, compassionate, and customer-focused
• Highly organized with exceptional attention to detail
• An excellent communicator with outstanding phone etiquette
• Comfortable multitasking in a fast-paced environment
• Tech-savvy and able to quickly learn scheduling and dispatch software
• Self-motivated and capable of working independently in a remote environment
• Reliable, dependable, and committed to delivering exceptional customer service
• A collaborative team player who communicates effectively with remote and field teams

Preferred Qualifications

• Previous dispatching, scheduling, customer service, call center, or administrative experience
• Experience in Restoration, construction, or plumbing a plus
• Experience working remotely is a plus
• Proficient with Microsoft Office and comfortable learning new software platforms
• High-speed internet connection and a dedicated, distraction-free home workspace

Compensation & Benefits Pay

$20–$24 per hour, based on experience and qualifications. We offer an excellent benefits package including:

• Paid Time Off (PTO) and Paid Holidays
• 401(k) with Company Match and Profit Sharing
• Health, Dental, and Vision Insurance
• Short-Term and Long-Term Disability Insurance
• Life Insurance

Why SERVPRO?

At SERVPRO, our mission is simple: make it "Like it never even happened." Every phone call you answer helps a family or business begin recovering from an unexpected disaster. As a Remote Dispatch Coordinator, you'll play a vital role in our success while enjoying the flexibility of working from home and being part of a supportive, collaborative team.

If you're ready to make a difference from day one, apply today! This is a remote position.