Client Services Representative

Account Manager / Client Services RepresentativeAmerica's Choice Insurance Partners is a full-service insurance agency that stands apart from the crowd. We serve an exclusive client base through a strategic partnership with the nation's largest family-owned Recreational Vehicle retailer. We are the trusted advisors to the individuals and families throughout 33 states that have a passion for the recreation and outdoor lifestyle.We are hiring an Account Manager / Client Services Representative. America's Choice welcomes recent college graduates as well as experienced professionals looking to grow in a new career. We are committed to your success and provide comprehensive training to help you thrive in the role.ResponsibilitiesWhat You'll Do:Serve as the primary point of contact for existing clients, delivering exceptional service and supportHandle inbound client calls, emails, and service requests related to policies, billing, and account updatesManage policy updates, vehicle changes, auto-pay adjustments, renewals, and coverage inquiriesRetain clients by providing solution-based insurance options and proactively identifying opportunities to cross-sell additional coverageDocument all client interactions accurately and ensure timely follow-up on outstanding requestsCollaborate with team members and internal departments to resolve client issues efficientlySupport agency goals by contributing to revenue growth by identifying opportunities to upsell or cross-sell insurance productsQualificationsWhat We're Looking For:Prior experience in an administrative and or customer support role managing client accounts, insurance operations, or customer service environments preferredAbility to assess client needs, recommend appropriate insurance products, and identify cross-selling opportunitiesSkilled at presenting solutions, handling objections, and maintaining strong client relationshipsProficient in Microsoft suite of products and web-based software solutionsFamiliarity with insurance policies, coverage types, and regulatory requirements is a plusKey Characteristics:Strong Communicator: Establishes trust quickly and foster lasting client relationships.Problem Solver: Listens actively, thinks critically, and delivers tailored solutions.Time Management: Effectively prioritizes tasks and adapt as needs shift throughout the day.Detail-Oriented: Accurately documents information and follows through on every commitment.Self-Motivated & Goal-Oriented: Takes initiative, stay driven, and support the success of the team.Compensation & Benefits for Our Account Manager/Client Services Rep:America's Choice Insurance Partners offers a competitive base pay of $22 to $25 an hour plus bonus opportunities!We also offer industry leading benefits that includes medical, dental, vision, paid vacations and 401K.America's Choice Insurance Partners is an agency that stands apart from the crowd. We serve an exclusive client base through a strategic partnership with the nation's largest family owned, recreational vehicle retailer. We are the trusted advisors to the individuals and families that have a passion for the recreation and outdoor lifestyle. We offer insurance products from more than a dozen of the nation's highest rated insurance carriers, and write business in over twenty states throughout the country.