Customer Service Representative

Job Description

Job Description

We are looking for a Customer Service Representative to deliver attentive, solutions-focused support for customers in Wall Twp, New Jersey. This position plays an important role in managing order-related requests, answering product questions, and helping create a positive experience across every customer interaction. The ideal candidate brings strong communication skills, sound judgment, and a customer-first mindset suited to a fast-moving business environment.

Salary:

$20 - $24 / Hour

Benefits:

MDV, PTO, 401k

Responsibilities:

• Manage customer interactions across multiple service channels, including order coordination, shipment status updates, issue resolution, pricing clarification, order acknowledgements, and post-sale follow-up.

• Build strong working knowledge of product offerings in order to provide accurate guidance and respond confidently to customer questions.

• Partner with internal teams to address service concerns efficiently and help ensure a smooth, high-quality customer experience.

• Monitor recurring customer questions and service patterns, then share insights that support improvements to products, processes, and overall service delivery.

• Develop positive relationships with both new and existing customers by communicating professionally, listening carefully, and responding with empathy and accuracy.

• Prepare and distribute sales support resources, including training content and customer-facing tools that assist sales and marketing efforts.

• Represent the company and its brands consistently by following communication standards, service policies, and brand expectations in every interaction.

• 3+ years of experience in customer service or a closely related support role.

• Strong verbal and written communication skills with the ability to build trust and handle customer concerns professionally.

• Demonstrated ability to maintain customer satisfaction while managing shipments, support requests, and service-related issues.

• Familiarity with customer service terminology and practices within the tabletop industry.

• Solid analytical, organizational, and problem-solving skills with close attention to detail.

• Comfortable working in a fast-paced, sales-driven environment with shifting priorities.

• Proficiency with Microsoft Office applications.

• Bachelor’s degree preferred.