Front Desk Associate

Job Description

Job Description

Essential Functions, Job Duties & Responsibilities:
• Greets patients visiting the office upon arrival, as well as say goodbye at the departure
• Be approachable and available to answer any questions and assist with completing the required forms
• Register new patients into the EMR system with accuracy, completing the New Patient Registration form, inputting all patient demographic information correctly, confirming insurance eligibility, and scanning all documents into patient charts
• Check-In returning patients in the EMR, confirming all necessary documentation is in place, including completing the Yearly Update Form
• Check-Out patients on the EMR, including collecting necessary Copays, outstanding balances, and any cost of products sold in office, as well as obtaining any signatures required for products or services provided in the office, and scheduling follow-up appointments
• Confirm patient appointments by phone, ensuring accuracy of all details including the Physician, timing and, if necessary, rescheduling accordingly
• Answer and direct phone calls in a timely manner with a positive attitude, being sure to handle all queries with compassion and professionalism
• Answer emails and voicemail messages as required, promptly and courteously
• Scan and process additional paperwork into the patient EMR, as necessary
• Comply strictly with OSHA (Occupational Safety and Health Administration) safety standards and HIPAA (Health Insurance Portability and Accountability) medical care regulations to guarantee the safety of our patients and security of their personal information
• Run Daily Close reports, ensuring all transactions are registered in the EMR and balanced accordingly
• Performs other related duties as assigned

Compensation: $43k - 49K Exact compensation may vary based on several factors, including skills, experience, and education.

REQUIRED SKILLS AND EXPERIENCE

Education & Experience:
• HS Diploma/GED equivalent required
• 2+ years' experience in medical reception

Skills and Abilities:
• Ability to multi-task and work in a dynamic environment.
• Excellent time management and the ability to prioritize direct patient care
• Calm, professional demeanor
• Friendly, courteous, and service minded
• Efficient, thorough, and detail-oriented
• Team player with a focus on always improving the patient experience