Automotive Service Advisor

divh2Automotive Service Advisor/h2pCapital Ford of Charlotte is seeking a skilled and customer-focused Automotive Service Advisor to join our service team. As the primary point of contact for customers needing maintenance or repair work, you will play a key role in delivering an exceptional service experience. This position requires strong communication, organization, and the ability to guide customers confidently through the service process./ppCompensation Benefits/pulliCompetitive Pay/liliHealth Insurance/liliPTO/lili401(K)/li/ulpResponsibilities/pulliConduct thorough vehicle walkarounds and gather customer concerns to accurately assess service needs/liliClearly explain recommended services, repair options, and associated costs to customers to build trust and transparency/liliSchedule service appointments and effectively manage the workflow of the service department/liliCoordinate with technicians to ensure smooth communication and timely completion of all repair work/liliAddress customer inquiries and concerns promptly and professionally, maintaining a high level of satisfaction/liliMaintain an organized, clean, and safe work area/liliPerform other duties as assigned/li/ulpRequirements/pulliPrevious experience as an Automotive Service Advisor or similar role within the automotive industry preferred/liliStrong understanding of automotive systems, diagnostics, and repair processes/liliExcellent communication and interpersonal skills with the ability to build relationships and deliver exceptional service/liliProficiency with software tools used for scheduling, estimating, and invoicing/liliValid drivers license with a clean driving record/liliAbility to pass a pre-employment background check/li/ulpWE ARE CAPITAL! With 20 automotive and powersports franchises and over 1,500 employees, CAPITAL is more than a company its a community. We combine a rich tradition of excellence with the forward-thinking culture of a family-owned business. Were proud to support military personnel and veterans and are committed to your professional growth, innovation, and success. Ready to accelerate your career? Join the Capital Automotive Group family today and become part of a team thats driving innovation and delivering excellence every mile of the way!/ppAt Capital Auto Group, we are committed to creating a diverse and inclusive workplace. We embrace equal opportunity in all aspects of employment and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. We value the unique perspectives and contributions of every employee and strive to foster a culture where everyone feels respected and empowered./p/div