Warranty/Ins Administrator

Lithia Honda

Warranty/Insurance Administrator

Pay Rate: $20.00 per hour depending on experience

Schedule: Monday - Friday

Our dealership is setting records and hiring immediately to keep up with the volume and meet our customers' needs. We are searching for ambitious Warranty/Insurance Administrator with the drive and determination to succeed and the ability to provide a best in class customer experience.

Lithia Honda was recently given the honor of winning the Lithia & Driveway Partners Group (LPG) award! The goal of the LPG is to recognize our stores who maximize their potential while embodying our core values: Earn Customers for Life, Take Personal Ownership, Improve Constantly, & Have Fun

Responsibilities:

• Prepare warranty repair orders with accuracy, legibility and compliance to the manufacturers warranty policies and procedures as outlined in appropriate manufacturers Warranty Policy and Procedure Manuals.
• Determine and enter the applicable labor operation codes, failure codes, and/or other required administrative data on the repair orders.
• Book the appropriate technicians for the hours earned on the operations performed. Up-flag and back-flag as appropriate, informing the technician and department management of adjustments as they occur.
• Check each repair order against the vehicles' service history to avoid processing duplicate claims or submitting claims for shop comebacks.
• Review and process all returned/rejected/adjusted warranty claims, track each claim until its final resolution.
• Contact the appropriate warranty claims representative regarding any claims requiring additional authorization or for claims requiring special assistance.
• Monitor the use of special warranty programs for diagnosis time, straight time repairs, etc. for abuse by the service sales and /or technical staff.

Qualifications:

• Communication skills communicate effectively with others
• Typing ability to type efficiently to enter accurate information into tracking system
• Mathematics ability to solve basic math calculations.
• Basic computer skills
• Reliable, shows up ready to work

We offer best in class industry benefits:

• Competitive pay
• Medical, Dental and Vision plans
• Paid Holidays & PTO
• Short and Long-term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Vehicle Purchase Discounts
• Wellness Programs

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.