Regional Manager - Affordable Housing

Job Description

Job Description

SUMMARY

RHM Real Estate Group is seeking an experienced Regional Manager – Affordable Housing to oversee the day-to-day operations and performance of a portfolio of affordable housing properties in Greater Cleveland, Ohio. This position will provide critical support and leadership to site management teams in collaboration with our in-house Operations, Accounting, Facilities, Human Resources, and Compliance departments. Critical to RHM’s continued growth and success, our next Regional Manager must be a reliable, results-driven, and dynamic property management professional with extensive affordable housing experience and the ability to effectively manage multiple properties, projects, and priorities simultaneously.

RESPONSIBILITIES

• Oversee the day-to-day operations and financial performance of properties within the Affordable Housing Portfolio.
• Implement policies, procedures, and practices to enable each property to meet budgeted financial and operational goals.
• Provide direct oversight and support to Property Managers, ensuring effective strategies are in place for expense control, resident retention, leasing, and overall property performance.
• Ensure adherence to best practices related to property condition, operating standards, policy compliance, and performance metrics.
• Ensure compliance with applicable affordable housing programs, including LIHTC, Project-Based Section 8, and other property-specific regulatory requirements .
• Work closely with the Compliance Department to ensure site staff maintain compliance with all applicable regulatory and funding requirements.
• Monitor LIHTC applications, annual recertifications, interim recertifications, EIV requirements, and other affordable housing compliance processes.
• Conduct regular file reviews, property audits, physical inspections, and compliance reviews to ensure properties remain in good standing with applicable regulatory agencies and funding programs.
• Maintain compliance with Equal Housing Opportunity and Affirmative Fair Housing requirements, including applicable Affirmative Fair Housing Marketing Plans.
• Respond to, track, and assist with the resolution of Fair Housing discrimination complaints and resident concerns.
• Manage collections, including monitoring aged receivables, oversight of the eviction process, and ensuring appropriate correspondence and collection efforts.
• Work with Property Managers to ensure resident complaints are handled expeditiously, diplomatically, and professionally.
• Communicate with ownership regarding weekly reports, property performance, compliance matters, and property issues.
• Collaborate with the Director of Operations to identify revenue opportunities and analyze market conditions, competition, and economic factors impacting property performance.
• Work with the Accounting Department to ensure accurate financial reporting, timely invoice processing, and proper classification of income and expenses.
• Prepare and analyze operating budgets, budget variance reports, occupancy reports, income and expense statements, and other financial reports.
• Responsible for approval of on-site purchasing and ensuring expenses remain within approved budgets.
• Manage the bid and contract execution process for applicable operating expense categories and ensure site staff utilize preferred company vendors.
• Make recommendations to improve marketing, leasing, occupancy, and resident retention efforts.
• Oversee unit turns and ensure vacant units are properly maintained and ready for occupancy.
• Conduct regular property visits, inspections, and audits to maintain high property and operational standards.
• Coordinate with the Facilities Manager regarding property emergencies, maintenance concerns, inspections, and regulatory requirements.
• Collaborate with the Facilities Team on large-scale and project-based capital improvements, including value-add, tax credit, and other construction projects.
• Work with the Director of Capital Projects on value-add initiatives, tax credit projects, and construction projects exceeding $10,000.
• Hire and supervise site staff, including interviewing administrative staff, Property Managers, and leasing staff where appropriate.
• Provide leadership, training, coaching, and support to site management teams while addressing employee concerns and performance issues.
• Oversee, monitor, and report work hours for site staff within the portfolio, ensuring payroll is processed timely and accurately.
• Support and fill in at the property level as needed to assist with hands-on work, operational needs, and task completion.
• Maintain positive and professional relationships with property owners, residents, employees, vendors, and regulatory agencies.
• Manage incident reports and litigation-related documentation, ensuring appropriate information is forwarded to the applicable parties.
• Other duties as assigned.

REQUIREMENTS

• Bachelor’s degree highly preferred.
• High School Diploma or GED required.
• 5+ years of property management experience, including significant affordable housing experience.
• Experience overseeing a portfolio of 1,000+ affordable housing units strongly preferred.
• 3+ years of previous supervisory experience overseeing multiple locations highly preferred.
• In-depth knowledge of affordable housing programs, including LIHTC and Project-Based Section 8 .
• Experience with EIV reports and affordable housing compliance requirements required.
• Working knowledge of applicable Landlord-Tenant Laws, Fair Housing Regulations, IRS Section 42 – LIHTC Program, HUD requirements, and other laws and regulations related to property-specific guidelines and occupancy standards.
• Experience conducting property and file audits and interacting with regulatory agencies.
• Strong financial acumen with the ability to prepare and analyze property operating budgets, budget variance reports, occupancy reports, income and expense statements, and financial statements.
• Strong leadership, management, and supervisory skills, with the ability to effectively manage a diverse employee base across multiple locations.
• COS (Certified Occupancy Specialist) certification strongly preferred.
• Other relevant affordable housing or property management industry certifications are a plus.
• Proficient with Microsoft Office Suite required.
• Working knowledge of Yardi management software is strongly preferred.
• Demonstrated ability to operate and manage effectively in a complex, fast-paced, and dynamic property management environment.
• Ability to effectively prioritize and manage multiple properties, projects, deadlines, and competing priorities.
• Share RHM’s core values: Integrity, Will-to-Win, Be a Good Person, Driven, Accountable, and Teamwork.

COMPENSATION & BENEFITS

• Competitive salary commensurate with qualifications and prior experience
• Performance-based bonus opportunities available
• Medical, dental, vision, and other ancillary plans
• 100% employer-paid life insurance policy and long-term disability coverage
• 401k participation after 1 year, with employer matching
• Paid time off, holidays, and PTO to support work-life balance

WORK SETTING & DETAIL:

• Full-time, salaried exempt position
• Monday - Friday, with weekends as needed
• Work Location: On-site at multiple affordable housing properties throughout Greater Cleveland
• Reliably commute or plan to relocate before starting work
• U.S. work authorization required for employment

Why Build Your Career with RHM Real Estate Group?

At RHM Real Estate Group, we are a dynamic and rapidly growing real estate firm that invests, develops, and manages multi-family and commercial properties. Our diverse portfolio includes both market-rate and affordable housing, as well as commercial real estate. We are dedicated to fostering a culture of teamwork, integrity, and commitment.

Our core values — teamwork , will to win , be a good person , and loyalty — guide everything we do. You will have the opportunity to collaborate with professionals from various teams, including operations, facilities management, accounting, human resources, and compliance, all working together to ensure success. We offer competitive wages, robust benefits, and a clear path for growth. If you're looking for a company where you can grow, contribute, and thrive, RHM Real Estate Group is the place for you.