Technical Service Rep I

Job Description

Job Description

Technical Service Representative I – Harrison, OH

When customers need answers, you'll be the technical expert they rely on. Cincinnati Incorporated is seeking a Technical Service Representative to provide troubleshooting, repair guidance, and maintenance support for our advanced metal fabrication equipment. Working closely with customers, distributors, and internal teams, you'll diagnose complex mechanical, hydraulic, and electrical issues, deliver effective solutions, and help ensure our machines operate at peak performance. If you enjoy solving technical challenges and supporting customers through hands-on expertise, this role offers an opportunity to make a direct impact every day.

We proudly support veterans and military families and strongly encourage U.S. military veterans to apply. The skills developed through military service - such as discipline, technical aptitude, problem-solving under pressure, and accountability - translate exceptionally well into this role and are highly valued at our organization.

About Cincinnati Incorporated:

Cincinnati Incorporated (CI) has been manufacturing industrial machinery since the late 1890s and remains a respected name in the fabrication industry. Our success is built on a culture of integrity, craftsmanship, innovation, and hard work. We take pride in our people and offer a competitive, comprehensive benefits package designed to support you both professionally and personally.

Position Summary and Purpose:

Provide technical repair and maintenance assistance to our customers and distributors over the phone. The first year in this position involves a comprehensive training program which will require frequent overnight travel during the training period only, but most weekends are at home. *Must live in the Cincinnati area.*

Duties and Responsibilities:

ESSENTIAL:

• Analyze information provided by customers, distributors and Cincinnati Incorporated personnel regarding machine performance, repair, and maintenance issues; then supply technical advice and instruction to provide satisfactory resolution
• Review, interpret and distribute engineering data and information to our Service and Parts personnel
• Develop, maintain, and distribute standard instructions for pre-installation, installation, and start-up of new Cincinnati machines
• Specify and recommend tooling and instrumentation required to diagnose, calibrate, and maintain our machines
• Maintain reference files for service instructions and engineering information for our Service personnel
• Enter machine installation and warranty problems into database; update and maintain these entries

REQUIRED:

• Minimum of 3 years’ experience in maintenance or engineering related field
• Excellent communication and professional customer service skills Superior trouble-shooting skills combined with a professional demeanor
• Superior working knowledge of hydraulic, mechanical, and high & low voltage electrical systems
• Proficiency in word processing and spreadsheet applications
• Willingness to travel around the Tri-state area, and also beyond as needed
• Clean driving record & valid driver's license, also, ability to pass a background & drug screen

Education Required:

• High School 2-year technical degree OR Comparable military experience preferred

Physical Demands and Work Environment:

The physical demands and work environment characteristics described here are representative of those required to successfully perform the essential functions of this job.

Physical Demands:

This position requires a high level of physical activity, including frequent standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing ladders. Candidates must be able to safely use their hands to operate tools, equipment, and controls, and regularly lift and move materials weighing up to 75 pounds.

Employees must possess the visual acuity necessary to perform the essential functions of the role, including close and distance vision, color recognition, peripheral vision, depth perception, and the ability to adjust focus as needed.

Work Environment:

Work is performed in both office and industrial environments where noise levels may occasionally be moderate to loud.

The noise level in the work environment can be loud occasionally. This is a high-travel position with significant overnight travel required.

EEO Vets/Disabled

This role does not offer sponsorship employment benefits. Candidates must be authorized to work in the United States without current or future sponsorship.

Benefits Include:

✓ Paid training
✓ Paid vacations
✓ Paid holidays and personal days
✓ Medical insurance (including HSA)
✓ Dental insurance
✓ Vision insurance
✓ Accident insurance
✓ Life insurance (AD&D)
✓ Disability insurance
✓ Generous 401(k) employer match
✓ Flexible spending account
✓ Tuition reimbursement
✓ Employee assistance program
✓ Parental leave

✓ Vehicle provided for field training