Director of Pharmacy Fulfillment Operations

Director Of Pharmacy Fulfillment Operations

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The Director of Pharmacy Fulfillment Operations leads site-level home delivery and specialty pharmacy operations, providing full clinical, operational, and financial oversight of dispensing and warehouse functions. This role partners closely with cross-functional teams including Supply Chain, Front-End Operations, Customer Service, Engineering, Quality, Finance, HR, and more to deliver a seamless, high-quality consumer experience.

As Site Director and Pharmacist in Charge, you will ensure day-to-day operations meet all regulatory requirements, business objectives, and UHG/Optum cultural standards. This leader drives strategy, execution, continuous improvement, and team engagement while maintaining accountability for performance, compliance, and financial outcomes.

Location: 3539 Bluecutt Road, Columbus, MS 39705

Schedule: Monday-Friday, 8:30 AM-5:00 PM (flexible based on business needs)

Primary Responsibilities:

• Lead, model, and influence behaviors that support UHG's cultural values, employee engagement, teamwork and collaboration, diversity and inclusion, and doing your life's best work
• Lead pharmacy fulfillment and warehouse operations, ensuring compliance, efficiency, and high-quality outcomes
• Set and execute operational, financial, and strategic goals aligned with business plans
• Drive a culture of engagement, accountability, inclusion, and high performance
• Develop and coach leaders and team members to build a strong talent pipeline
• Monitor KPIs and conduct regular business reviews to ensure performance targets are met
• Ensure compliance with all regulatory, quality, and safety standards through audits and process oversight
• Partner cross-functionally to solve operational challenges and drive continuous improvement
• Oversee inventory control, logistics, and end-to-end fulfillment processes
• Enhance member experience through process improvements and service optimization (including NPS)
• Lead adoption of operational technologies (DOMS, WMS, PCS, TMS) to improve productivity and throughput
• Partner with HR on hiring, employee relations, performance management, and talent planning
• Represent Pharmacy Operations in client and member-facing engagements

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 5+ years of leadership experience in pharmacy, fulfillment, distribution, or manufacturing operations
• Experience managing performance metrics, regulatory compliance, and operational processes
• Proven solid leadership, communication, and cross-functional collaboration skills
• Proven ability to obtain and maintain all required pharmacist licenses

Preferred Qualifications:

• Six Sigma (Green or Black Belt) certification
• Mississippi Pharmacist License
• Experience in a highly regulated environment

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary for this role will range from $112,700 to $193,200 annually based on full-time employment. We comply with all minimum wage laws as applicable.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.