Real-Time Workforce Optimization Specialist

Inspira Financial

The Blue Venture Fund is seeking a Workforce Management Analyst to optimize intraday operations for a multi-department contact center. You will translate staffing and skilling needs into actionable schedules and real-time decisions to support service levels and achieve business objectives.

Key duties include real-time monitoring with CXone and other tools, communicating with Operations and vendors, updating weekly schedules, producing daily performance reports, forecasting comparisons, and

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Vacancy posted 11 hours ago

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