Concierge

Facility: Azure Shores Rehabilitation Position: Concierge Location: Miami, FL Shift: 1st & 2nd Shift (11:00 AM – 7:00 PM) Salary: $18–$20/hour Position Overview Azure Shores Rehabilitation is seeking a friendly, detail-oriented Concierge to join our team. In this role, you will serve as a key point of contact for residents, families, and staff—ensuring a smooth and welcoming experience from admission through discharge. Key Responsibilities Coordinate with the Admissions Department and nursing staff to prepare for incoming residents, ensuring all necessary equipment is ready (bed, mattress, oxygen, etc.) Prepare resident rooms prior to admission: Confirm belongings from previous residents have been removed Ensure terminal cleaning is completed Verify bed setup, lighting, call bell, and TV functionality Assemble welcome baskets for new residents (when applicable) Greet and escort new residents from the lobby to their rooms Provide emotional support and engage with residents and their families Respond to call bells and assist residents or communicate needs to appropriate staff Handle and escalation resident concerns through the grievance process Build strong relationships with residents, families, and team members Attend in-service trainings, staff meetings, and Resident Council meetings Provide facility tours when admissions staff are unavailable Assist with room changes (Short-Term Rehab to Long-Term Care transitions) Complete concierge follow-up forms within 48 hours of admission and prior to discharge Send daily progress reports to administrative staff Coordinate with laundry services for resident belongings upon readmission Requirements High School Diploma or GED required Strong communication skills (verbal and written) Ability to make independent decisions and problem-solve effectively Detail-oriented with strong organizational skills Comfortable working with elderly populations Computer proficiency (Microsoft Office, Windows, Excel) Ability to read, write, and understand English Preferred: Prior nursing home or healthcare experience Qualifications At least 1 year of relevant experience preferred Outgoing personality with excellent customer service skills Compassionate, patient, and team-oriented Benefits Comprehensive Medical & Dental Coverage Generous Paid Time Off (PTO) 401(k) Retirement Plan Employee Recognition Programs Supportive, team-oriented work environment Company perks and employee discounts Apply today to join a team dedicated to providing exceptional care and creating a welcoming environment for our residents and their families. #J-18808-Ljbffr