Area Manager Self Storage

MISSION STATEMENT

SecureSpace Management LLC is one of the fastest-growing Self Storage platforms in the USA with assets located primarily in high-density, urban markets. With a focus on exceptional customer service and upgraded security features, SecureSpace Management LLC provides a high-quality experience that our customers can count on in any store they visit.

SCOPE OF POSITION

The Area Manager reports to the District Manager and is responsible for achieving regional goals such as sales estimates and revenue projections by hiring, training, and coaching store team members to develop SecureSpace talent. They will work directly with the store teams, providing guidance and leadership in all aspects of store operations.

The Area Manager plays a crucial role in enhancing the performance of properties, adhering to policies, and driving business growth. Key responsibilities include working primarily in our stores and leading by example to ensure the highest level of customer service for SecureSpace Management patrons.

This position will cover locations in our Tacoma, WA - Portland, OR and other nearby areas.

SKILLS & EXPERIENCE:

• A minimum of (3) years of multi-unit management experience in self-storage, retail, or hospitality.
• Proven operational management skills.
• Demonstrated expertise in customer service.
• Marketing knowledge.
• Financial acumen.
• Policy and regulation compliance.
• Strong communication and time management skills.
• Proficiency in problem-solving.
• Project management skills.
• Analytical capabilities.
• Adaptability and flexibility.
• Technical proficiency.
• Experience in team management.
• Availability for weekend work and occasional Saturday shifts.

RESPONSIBILITIES:

• Conducts site audits on a weekly to monthly basis to ensure operational standards.
• Facilitates operational adjustments, overseeing lien processes, and managing sales and administration of protection plans.
• Supports and manages staff to deliver exemplary customer service and modeling such behaviors.
• Maximizes revenue and profit margins while controlling expenses to ensure the highest return on investment (ROI) at each location.
• Reviews and analyzes revenue budgets, financial audits, and expenditures to enhance financial health.
• Coordinates special projects, district meetings, and store openings, and managing transitions between stores.
• Inspects properties for safety violations and malfunctioning security equipment, ensuring a safe environment for employees and customers.
• Being available for on-call emergency backup, addressing night and weekend security concerns, and providing district coverage as needed.
• Conducts competitor site visits to inform pricing strategies, marketing approaches, and customer reach expansion.
• Manages contractor and vendor relationships to meet or exceed contractual expectations.
• Evaluates staff performance formally and informally, including overseeing the hiring, training, and, if necessary, termination of site personnel.
• Ensures operational efficiency and compliance with company policies and address operational challenges.
• Engages with customers to resolve service issues and maintain high levels of customer service across all stores.
• Oversees marketing, sales goals, budgets, store safety, cleanliness, and stores' financial performance.
• Acts as a liaison between stores and regional leadership, identifying potential maintenance and safety issues.
• Regularly visits work sites in compliance with company policy and performs other duties as assigned.
• Travels for meetings, conferences, or temporary coverage of other areas. Being available for on-call emergency backup, addressing night and weekend security concerns, and providing district coverage as needed.
• This is not a comprehensive list of duties and job responsibilities. Additional duties may be assigned as necessary.

PHYSICAL REQUIREMENTS:

Qualified individuals must be able to perform the position's essential duties, with or without accommodation. If a qualified person with a disability needs a modification or adjustment to the job or work environment to meet the physical requirements of the position, they may request one. SecureSpace Management LLC would try to fulfill such requests if the accommodation needed is reasonable and would not cause undue hardship. The physical requirements of an Area Manager generally involve a combination of office-based and on-site responsibilities.

• Frequent movement around the facility, including walking, standing, and sometimes climbing stairs or ladders to access storage units.
• Ability to lift and carry objects, such as boxes, equipment, or supplies, typically up to 50 pounds.
• Regular bending or kneeling to assist with maintenance, checking locks, or accessing lower-level storage units.
• Depending on the size of the district, driving between multiple locations might be required.
• Frequent use of hands and arms to operate office equipment, such as computers, phones, and maintenance tools for light repairs.
• Periodic work outside, often in varying weather conditions, especially when inspecting the premises or addressing issues in outdoor units.
• Operate roll-up doors for storage units.

WORK HABITS:

• Must adhere to all SecureSpace Management policies and procedures.
• Must maintain the integrity of confidential communications and customer information.
• Must maintain a professional, courteous, and cooperative manner with GSA and SecureSpace staff, as well as field personnel and outside contacts, and demonstrate respect and a positive attitude.
• Must demonstrate dependability by arriving and leaving work on time and limiting personal telephone calls and socializing to break periods.

SecureSpace Management LLC is committed to providing equal employment opportunities to all employees and applicants. We strictly prohibit discrimination and harassment of any kind based on race, creed, color, religion, age, sex, national origin, disability, genetic information, sexual orientation, gender identity or expression, marital status, citizenship or immigration status, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability, or the use of a trained dog guide or service animal by a person with a disability, or any other characteristic protected by federal, state, or local laws.

This policy applies to all employment practices, including but not limited to recruitment, hiring, placement, promotion, termination, recall, transfer, leaves of absence, compensation, and training.

SecureSpace Management LLC complies with all applicable disability laws and is committed to providing reasonable accommodation to qualified individuals with disabilities. If you need a reasonable accommodation to participate in the application or interview process, perform essential job functions, or access other employment-related benefits, please contact Human Resources at hr @ insitepg.com