Contract Process Officer

Job Title

Job Description

Essential Duties and Responsibilities: Provide services and assistance that will support an effective and efficient custody processing, detention stay, and safe release as determined by ICE, facility and field office leadership. As appropriate, coordinate effectively with Executive Office of Immigration Review (EOIR) personnel on Alternative to Detention (ATD) programs. Conduct removal planning with detainees such as referrals and connections to resources in home country to support removals. Assist in travel document collection. Assist in travel, transportation, and repatriation planning.

Required Knowledge Skills/Abilities: Ability to work in a multicultural and multilingual environment. Ability to utilize telephonic interpreter/translation services to complete assigned duties if not fluent in a language the detainee understands. Ability to adapt to sudden changes in schedules and flexibility in work requirements. Ability to communicate proficiently in English (verbal and written) in order to develop positive rapport with patients, co-workers and other stakeholders. Ability to establish and maintain positive working relationships in a multidisciplinary environment. Ability to navigate in an electronic work environment including electronic health records, web-based training and communications. Knowledge of, and moderate proficiency in, common Microsoft Office programs, specifically Microsoft Word, Excel, Outlook and SharePoint. Experience with managing data and data quality assurance. Troubleshooting, creative problem solving and resourcefulness a must. Ability to learn new things quickly and work in a team environment. Ability to multitask, organize and prioritize assignments effectively without constant supervision. Attention to detail and excellent time management skills required.

Education and Experience: Degree issuing institution and or program must be accredited by an entity recognized by the U.S. Department of Education. Bachelor's degree preferred, in social work, social services, criminal justice, or equivalent. At least two years of related experience (e.g., experience working with immigrants or foreign-born individuals or individuals in custody, parole, and/or probation). Experience working in or with individuals in a confinement setting. At least two years of experience providing services to vulnerable populations. Fluency in Spanish is preferred.

Physical Requirements: The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to satisfactorily perform these essential functions without causing an undue hardship for the employer. Long periods of continuous standing and walking. Frequent periods of sitting. Repetitive climbing of stairs to reach the assigned areas and working at heights. Occasional kneeling, squatting, and bending to perform "pat" or "strip" searches. Frequent grasping, reaching, pushing, pulling, bending, twisting. Occasionally responding to altercations and occasional restraining and securing assaultive offenders. Ability to respond rapidly to potential security and/or medical codes/issues. Frequent transferring and transporting offenders by walking or riding in various vehicles such as vans, buses, and other forms of transportation. Continuous periods of operating/driving company vehicles to pick up and transport offenders for 4 hours or more per shift. Remaining awake and alert while on duty. Occasional lifting and carrying. Ability to occasionally withstand direct or indirect exposure to OC spray. Exposure to outdoor elements and temperatures.

Pay: 19.44 per hour