Director of Client Services

Alta Media Partners is hiring a Director of Client Services to lead and scale the core affiliate management side of our business. This is a senior leadership role for someone who is both strategic and hands-on — equally comfortable leading executive client conversations and building the internal systems that drive performance at scale. This role will oversee client services for our affiliate and performance partnerships division and will be responsible for client retention, revenue growth, team leadership, and operational excellence. About Alta At Alta Media Partners, we’re not your typical affiliate marketing agency—we’re growth partners. We specialize in launching content and creator-focused affiliate strategies, helping brands unlock profitable customer acquisition through partnerships with publishers, creators, and media outlets. Our leadership team brings over 30 years of combined experience across the affiliate landscape, from guiding Fortune 500 giants to scaling founder-led disruptor brands. What sets us apart? A blend of data-driven strategy, strong industry relationships, and a personal touch that drives meaningful success for our clients. As we enter our next stage of growth, we’re looking for passionate, driven individuals to join our team and grow with us. Location This is a fully remote position, unless you reside within Orange County, CA, in which case this will require 3 days of in office and two days remote work. Overview The Director of Client Services will: Serve as the senior strategic voice on key affiliate accounts Lead client relationships and executive-level conversations Build, mentor, and manage the affiliate client services team Drive performance, retention, and account expansion Improve internal processes, reporting standards, and forecasting Elevate the strategic quality of our affiliate programs This is not a purely managerial role. You will be in the details — reviewing plans, challenging assumptions, and joining client calls to drive alignment and growth. Act as executive lead across client affiliate management accounts Join and lead key client calls, QBRs, and growth planning sessions Provide senior-level guidance and direction on execution of objectives to grow client accounts Navigate complex client dynamics and decision-making processes Performance & Growth Own client retention, KPI’s and expansion targets Develop quarterly growth roadmaps for accounts Identify new client growth opportunities and cross-functional expansion Ensure programs are competitive in market positioning and partner incentives Team Development Manage and mentor account managers Establish clear KPIs and accountability across accounts Build career paths and elevate strategic thinking across the team Lead hiring and team expansion as needed Operational Excellence Improve reporting standards and storytelling Standardize performance forecasting and goal-setting Refine onboarding processes and account playbooks Drive efficiency without sacrificing strategic quality What We’re Looking For 7+ years in affiliate marketing leadership Agency experience strongly preferred Proven experience managing and growing a client services team Experience managing, training and structuring client services teams for success Deep understanding of publisher ecosystems (content, creator, loyalty, sub-affiliate, tech partners, etc.) Strong executive presence and communication skills Ability to zoom out strategically while staying close to execution Comfortable in a fast-moving, high-growth environment Strategic but pragmatic Data-driven decision maker Calm under pressure Leads and motivates team with positivity Able to hold team accountable Process-minded but not bureaucratic Growth-oriented and commercially aware What Success Looks Like Within 6–12 months, this person will have: Elevated client satisfaction and retention Improved performance forecasting accuracy Strengthened team accountability and clarity Increased revenue expansion across existing accounts Built a stronger, more differentiated affiliate offering Why Join Alta? High-growth, performance-focused environment Leadership-level visibility and impact Opportunity to shape the affiliate division at a strategic level Modern, forward-thinking agency culture Competitive compensation package Health, Dental and Vision insurance Unlimited PTO 401(k) plan with company match Benefits found in job post Vision insurance, 401(k) Requirements added by the job poster Authorized to work in the United States #J-18808-Ljbffr Martech Record, LLC