IT Business Systems Analyst

IT Business Systems SpecialistConstruction industry or field operations experience is preferred but not required!At Gothic Landscape, we don't just build landscapes—we build systems that power how work gets done. As the largest family-owned commercial landscape company in the nation, our operations are complex, fast-moving, and deeply rooted in construction and field execution.We're looking for an IT Business Systems Specialist who understands how technology supports real-world operations—someone who can step into the field (conceptually and sometimes literally), translate operational challenges into system solutions, and drive meaningful improvements across our business.This is not a generalist analyst role. We're seeking someone who has worked in or alongside field services or operational environments and knows how systems like ERP, CRM, or job costing platforms impact day-to-day execution.What You'll Do:1) Bridge Construction Operations & TechnologyPartner with teams across construction, field operations, finance, and ITTranslate business needs into clear functional requirements, system workflows, and technical specifications that support scalable business solutions.Act as the primary liaison between field stakeholders and technical teamsFacilitate discussions across business stakeholders, technical teams, and leadership to build consensus, balance competing priorities, and drive successful project outcomes.2) Analyze & Improve Operational WorkflowsAnalyze and document current (As-Is) business processes, identify improvement opportunities, and design future (To-Be) workflows for job costing, estimating, scheduling, dispatch, and project tracking.Identify inefficiencies and recommend ERP-driven or system-based solutionsDrive process improvement, automation, and scalability3) Lead Requirements & DocumentationGather and validate business requirements through stakeholder interviews, workshops, and field engagement.Develop process maps, user stories, use cases, and system documentationEnsure alignment between business needs and technical deliveryAnalyze and validate business requirements by distinguishing true business needs from user requests, ensuring proposed solutions align with operational objectives and long-term business goals.Perform root cause analysis and gap analysis to identify process inefficiencies, evaluate solution alternatives, and recommend practical, scalable improvements.4) Support Systems (ERP / CRM / Field Service Platforms)Support implementation and optimization of ERP, CRM, HRIS, or field service management systemsPartner with vendors and internal teams on integrations and enhancementsLead or coordinate User Acceptance Testing (UAT), including defining acceptance criteria, developing test plans, supporting pilot deployments, validating business readiness, and assisting with production rollouts.5) Drive Adoption & TrainingLead change management and user adoption effortsDevelop training materials and support end users in operational environmentsContinuously improve usability and system effectiveness6) Leverage Data & ReportingAnalyze, normalize, and manipulate operational data using Excel, SQL, and reporting tools to identify trends, validate business requirements, and support informed decision-making.Support reporting, dashboards, and business intelligence tools (Power BI, Tableau, etc.)Translate data into actionable insights for leadership7) Support System IntegrationsDesign, support, and troubleshoot integrations between business systems using technologies such as SQL, APIs, Power Automate, SFTP, cloud storage, Single Sign-On (SSO), and data import/export processes.Collaborate with internal teams and third-party vendors to ensure reliable data exchange, system interoperability, and end-to-end business process automation.Why This Role is Different:This isn't a sit-back-and-gather-requirements kind of role. You'll be working directly with the teams that build, schedule, estimate, and execute real projects in the field, translating complex operational challenges into systems that actually make their jobs easier.If you've ever been frustrated by systems that look good on paper but fail in the field, this is your opportunity to fix that. We're looking for someone who:Understands how construction or field operations actually work (not just in theory)Can walk into a conversation about job costing, scheduling, or workflows and quickly connect the dotsEnjoys being the person who turns "this process is broken" into "here's how we fix it"What You Bring:Bachelor's degree in Information Technology, Business, or a related field.3+ years as a IT Business AnalystExperience supporting construction, field service, landscaping, utilities, manufacturing, or similar operational industries is strongly preferred.Hands-on experience with at least one:ERP systems (Vista, Sage, Oracle, SAP, NetSuite, etc.)Field service or scheduling platformsJob costing or project-based systemsExperience gathering and documenting functional and technical requirementsWhat Sets You Apart:You understand how construction or field teams actually operateYou've supported systems tied to real-world execution, not just corporate workflowsYou can move between technical conversations and operational realities with easeYou focus on solutions that work in the field, not just on paperYou know how to challenge assumptions, uncover the real business problem, and recommend practical solutions, not simply document requests.What's In It For You?Salary: Starting at $40/Hour (DOE)9 Paid HolidaysPaid Vacation & Paid Sick TimeMedical, Dental, Vision Insurance401(k) with Company MatchGothic Landscape, Inc. is an Equal Opportunity Employer.