Customer Service Specialist

Job 167528 - Customer Service Specialist Chicago, IL Position Summary: Act independently to assess customer need for each request and collect appropriate information. Work to ensure customer satisfaction through timely confirmation of assigned interpreters and maintain and update Deaf consumer and business customer preferences for interpreters. Position Responsibilities: Receives interpreter requests and enters request into database. Ensures accuracy and completeness of information entered into database. Follows up on any additional information required to fulfill request. Responds in a timely and accurate manner to inquiries about interpreter services. Makes quick decisions within our guidelines while dealing with unexpected situations. Exercises judgment and sets priorities in performing and completing multiple activities simultaneously while working with frequent interruptions. Develops schedule of interpreters to provide appropriate services and adequate coverage for each assignment. Provides after-hours pager coverage on rotating schedule with other members of the team. Provides administrative assistance to employees who staff the after-hours pager; promptly enters into the system assignments that were accepted and/or filled after hours. Assist with preparation of department mailings and informational emails. Effectively communicates with customers information regarding application of existing laws requiring equal access for Deaf and hard of hearing people. Increases customer knowledge and understanding of the field of interpreting by explaining rules, policies and procedures, the demands of the interpreting job and gathering as much information as possible about the assignment or potential assignment. Works closely with team members to ensure work stays current and flows smoothly. Assigns qualified interpreter(s), as needed. Assists with other duties as assigned. Requirements Essential Skills and Experience: High school diploma or equivalent. Excellent written, interpersonal and communication skills. Must be able to communicate via standard telephone. Customer service, call center or other business background preferred. Time management: the ability to organize and manage multiple priorities Strong customer orientation High performance teams and a strong team player. Commitment to company values. Computer proficient. Nonessential Skills and Experience: BA preferred Knowledge of sign language and Deaf culture helpful. Physical Demands and Work Environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is a part-time position for evening/overnight hours Monday-Sunday 4:00pm-9:00am. #J-18808-Ljbffr Anixter Center