Operator - Call Center

Vista Community Clinic Job Opportunity

At Vista Community Clinic (VCC), we believe healthcare is more than medicine, it's about hope, community, and impact. For over 50 years, we've been a leader in the community clinic movement, growing from a small volunteer-driven effort in Vista to a nationally recognized network of state-of-the-art clinics across San Diego, Orange, Los Angeles, and Riverside counties. Today VCC has 14 clinics serving over 70,000 patients annually, we continue our mission of delivering exceptional, patient-centered care where it's needed most.

As a private, non-profit, multi-specialty outpatient clinic, VCC provides more than healthcare, we provide opportunity. Here your skills are celebrated, your growth is supported and your work makes a difference. We know that our success is a direct result of the exceptional talents and dedication of our employees.

For eligible employees, benefits include: Competitive compensation & benefits Medical, dental, vision Company-paid life insurance Flexible spending accounts 403(b) retirement plan

Why VCC?

Winner of the 2025 HRSA Gold Medal for Outstanding Care, placing VCC among the top 10% of Federally Qualified Health Centers in the U.S.

Recognized by HRSA as a National Quality Leader in Behavioral Health and Diabetes and for excellence in Preventive Health and Health IT.

A robust training & development culture to help you grow and advance your career.

A workplace built on respect, collaboration and passion for care.

Responsibilities

Greet callers and handle inquiries and appointments via the telephone in a professional and timely manner. Enter accurate and current demographic and insurance information in the computer for each patient. Adhere to current productivity requirements for department.

Essential Job Functions

• Answer all incoming telephone calls within 60 seconds in a professional, courteous, and efficient manner; transfer calls in a timely and appropriate manner
• Make appointments for all clinics
• If assigned to Well-App close out incoming messages within 30 minutes, in a professional, courteous and efficient manner. Address and prioritize messages. Identify when there is a need to contact patient by phone.
• Recommend broadcast as Identify campaigns and how to address. Know how to use standard responses.
• Check and clear all mentions
• Enter accurate demographic data or verify current data in the computer, updating as necessary
• Enter insurance policies and verifies policy numbers, start and stop dates and updates as needed
• Print daily schedule and confirms the next day's appointments
• Provide lunch/illness/vacation coverage as needed
• Inform supervisor when low on supplies
• Ensure work stations and waiting areas are kept clean and orderly
• Run insurances at all times
• Enhance professional growth and development through participation in educational programs, current literature review, in-service meetings and workshops
• Support the vision, mission and goals, and demonstrate a commitment to the values, of the organization
• Perform other duties as directed

Qualifications

Minimum Qualifications

• Bilingual - English/Spanish
• High school graduate or equivalent
• Minimum six months office or other customer service experience

Preferred

• Minimum one year medical office experience preferred

Required Skills/Knowledge/Abilities

• Thorough knowledge of the Clinics, providers and procedures performed
• Knowledge of the Clinic products and services
• Knowledge of health care delivery systems and the ability to use that knowledge in assisting clients to access necessary health care services
• Experience/familiarity with computers, Microsoft Office products (Word/Excel), business e-mail communication systems and internet search capabilities

Pay Range $22.00 - $23.00 Depending On Experience