MClub Concierge Attendant - Providence Marriott Downtown

MClub Concierge Attendant - Providence Marriott Downtown Providence, RI 02904, USA Position Summary Engage hotel guests to enhance the service experience through activation of all outlet services within the lobby area (e.g., Restaurant & Bar, Front Desk, Business Center, Lounge, etc.). Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide local area knowledge to inform guests about the property and the surrounding area amenities, including special events and local activities. Contact appropriate individual or department (e.g. Housekeeping, Food & Beverage Server) as necessary to resolve guest calls, requests, or problems. Details: Part‑time – must be able to work a mix of morning & night shifts. Responsibilities Monitor Club Lounge for seating availability, service, safety, and wellbeing of guests. Maintain cleanliness and condition of Grab & Go and tables. Stock Grab & Go area as needed. Anticipate and communicate with Food & Beverage staff when buffet food needs replenishment. Ensure proper coverage and execution throughout all zones of the lobby and MClub. Contact appropriate individuals or departments (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest calls, requests, or problems. Ensure that any outstanding requests or problems from the previous day are resolved. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Arrange transportation (e.g., taxi, shuttle bus) for guests/residents/visitors, and record advance transportation requests as needed. Submit and report accidents, injuries, and unsafe work conditions to the manager. Complete safety training and certifications. Comply with company policies, procedures, and quality assurance expectations and standards. Maintain uniform and personal appearance, cleanliness and professionalism. Assist individuals with disabilities. Respond to guests with genuine appreciation. Develop and maintain positive working relationships with coworkers and support the team to reach goals. Stand, sit or walk for an extended period of time during shifts; move, lift, carry, push, pull, and place objects up to 10 pounds without assistance. Perform other reasonable job duties as requested. Physical Tasks Stand, sit or walk for an extended period of time or for an entire shift. Enter and locate work‑related information using computers and/or point of sale systems. Move, lift, carry, push, pull, and place objects weighing no more than 10 pounds without assistance. #J-18808-Ljbffr Meyer Jabara Hotels